My sky isnt working

[Abbiewilliams]

The app i have of my sky is saying my account isn't authorised 

[caesarome]

@Abbiewilliams 

Has it been working or have you always seen this message ?

[Abbiewilliams]

It's always shown this message 

[caesarome]

@Abbiewilliams 

Would you like Sky's messaging team via a private message on here to contact you about this tomorrow ?

[Abbiewilliams]

Yes please

Thank you 

[caesarome]

@Abbiewilliams 

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Abbiewilliams to chat.