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Discussion topic: Choice of communication channel - consider all customers not just digital

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This message was authored by Donna+Maria This message was authored by: Donna+Maria

Choice of communication channel - consider all customers not just digital

Hello,

 

Although you have a telephone number somewhere not so easy to find! Recommend considering ALL customers from all categories and choices of communication channel. Although I like SKY and have a website myself JUST SOMETIMES I REALLY like to just pick up the phone and speak to somebody human. Therefore I would really like to find your telephone number.

 

Thanks

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This message was authored by TechmanagerMal This message was authored by: TechmanagerMal

Re: Choice of communication channel - consider all customers not just digital


@Donna+Maria wrote:

Hello,

 

Although you have a telephone number somewhere not so easy to find! Recommend considering ALL customers from all categories and choices of communication channel. Although I like SKY and have a website myself JUST SOMETIMES I REALLY like to just pick up the phone and speak to somebody human. Therefore I would really like to find your telephone number.

 

Thanks


  • As we are customers on the forum we can only provide advice.
    So, if you want to discuss an issue with Sky then click on "Need more help" at the bottom of this page
    https://www.sky.com/help/home to find a general-purpose number.
  • If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
  • When you call you will be asked if the call is to do with mobile say "No"
    You will then be asked the nature of the call say " Technical "
    You will be offered a text to the number you are calling on say "Yes" and a text will be sent DO NOT hang up when it says to do so.
    It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an adviser..
  • I hope this helps.
Passing on the tips I have learned in over 23 years as a more than satisfied Sky customer.



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