Upgraded to super fast broadband 2 weeks ago and left BT and went with you for phone line .

[Trevor-harris]

Upgraded to super fast broadband 2 weeks ago , and changed to you for phone line . Left BT , disaster  now broadband now slower than ever and keeps cutting out . Wish I had never upgraded and changed phone line supplier . Open reach out last week only , flicked a switch to reset , didn't work , waiting for them this week to see what they can do !!! 

[Daniel0210]

@Trevor-harris 
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum. I'm afraid you need to wait for Openreach to fix the issue. As it's not a total loss the auto compensation scheme will not apply.

[Trevor-harris]

Super fast hopeless speed 20 at best !! Flucuates daily. Should be over 500 !!! Not impressed with sky !! 

[GD1]

@Trevor-harris  Your post has been moved from  the Talk forum which is for Sky Talk landline issues not a place to talk to Sky.

How are you running your speed tests? Over wifi?  Have you tried on Ethernet connected devices?

Can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[Trevor-harris]

Why should I have to do all this (Removed), when it's you're problem , ??? Sky hopeless 

Moderator note: Removed inappropriate language

[Highlinder]

@Trevor-harris  There is no point in starting multiple threads on here for the same issue. If you want help then follow the directions in your first thread. But if you are on here to vent then all you are doing is talking mostly to other customers like yourself.

[GD1]

@Trevor-harris  You do know this is a customer helps customer forum, you're not speaking to Sky customer services, if you're not willing to provide the info we have asked for how do expect the community to help?  

PS your other thread has been removed, no need to raise new threads on the same issue.

[TimmyBGood]

@Trevor-harris 

500Mbs would be Ultrafast rather than Superfast, provisioned over FTTP, and is the speed which should be delivered to the Hub over the optical cable.

Assuming that the Openreach visits have checked this, are you using WiFi or ethernet to test speeds?