Internet in down

[Phlip]

Cw2, went down about 5 minutes ago

[Pkdr]

Same, ran all the tests, rebooted, switched it off and on again but still not connected. Looks like it's most of Salford and possibly further someone in Cheshire just commented

[Gary+Littlemore]

I'm in Winsford, Cheshire CW7 and my internet has gone off too. 

[DD171]

CW7 out too 

[DD171]

CW7 now back on 12.28 

[SamboNo5]

Devices connected to Hub, "possible issues" with WI-FI connection. LL14 area Wrexham , also seen reports for Manchester area

[SamboNo5]

Also having issues in Wrexham area, LL14

[John362]

Broadband down again m6 thinking of going somewhere else this has happened six times with in a year 

[cookiemonsteruk]

@John362 

The issue is affecting bt internet as well so if its not working by 08:00 you'd need to call sky to report it

[Frederic746]

Once again, Internet has suddenly stopped won 14/01 around 11:30pm

Clearly an outage in the area 

how long will it take to be fixed? 
Need WiFi urgently for work 

[GD1]

@Frederic746  This is a customer helps customer community as such we have no access to Sky or Openreach systems.

If there is a fault no one can tell you how long it will take.  Also Openreach carry out maintenance during the night to lessen impact on most users, you should be aware working from home does not give your connection annny greater priority 

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

[K+purchalka]

Back to work at M5 🤘

[LCY]

Resume normal@M6

[Hel12]

Not working M6 

[Chrisee]

@Hel12 if your connection is down and the Service Checker in the My Sky app doesnt tell you Sky arecalready aware of an issue affecting your line give them a call to report it.