Overcharged

[Dharmistha]

I was overcharged for 35 euros in my second month of joining sky which is today

they never told me about this 

they said it would be 40 euros a month 

but then when I asked customer service 

my first month was 27 days so I was chnarged 40 euros 

For current month I was charged 75 euro as this month it was 31 days so 35 euros extra for 4 days 

some way of scamming customers 

35 euros prorated charges for 4 days 

and they said next month will be 40 euro

 Below attached is email from sky saying 40 euros per month evry month for 24 months 

0 % transparency with customers 

ways of scamming customers 

see the below attached email screenshot from sky

please send me my refund now sky 

i dont Recommend sky

virgin media is much more transparent with customers 

 

[Mark39]

Hard to fathom with no access to your account history or your bills. If you post an image of the bills in question, we may be able to make sense of them. Don't include any personalised information such as your Sky account number.

[Dharmistha]

What bill 

I am showing how much I was promised at the time 

[Dharmistha]

 Here is my bill of 74 euros 

after promising 40 per month

sky is scamming customers 

and one of the sales associate also agreed that I was not told about the terms and will only refund 20 euros  

I the below screenshots they agreed that I was not informed and still they will only refund 20 euros 

i need full refund of 35 euros 

 

[Mark39]

Best pursue it directly with Sky, then. We're predominantly a customer Community.

[Daniel0210]

@Dharmistha 

Firstly you aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

The two sections of the bill doesn't show the dates they refer to but one is the €40 you were expecting and the other is less.

If you’re a new customer your first couple of bills are usually higher, basically due to the dates they cover (more than the usual number of days). In effect you’ll be charged from the date of the activation up until the end of that billed month, and for the next month in advance. Check your future bills to see if they reflect the amount you were expecting. Also see these links
https://www.sky.com/help/articles/understanding-my-bills
and
https://www.sky.com/manage/bill/future

[Dharmistha]

I am contacting sky there is no help from them