Discussion topic: Netflix Login

This message was authored by: T6ttx · ‎08 Feb 2023

I have searched the discussions but my problem has not been solved.

We have Netflix via Sky I have tried everyway of logging in via another device it just dosn't work. I am using the same passwords asked the on the Sky Q box, account. it recognises the email but not the password.

This message was authored by: KevNewMedia · ‎10 Feb 2023

Hi @T6ttx

If you go to Netflix website/app and select the option to reset your password (use the same password if you wish) and this will encourage your profile to update. If you still have trouble, what @caesarome suggested is the best way forward 👍

Thanks
Kev
Community Manager

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This message was authored by: caesarome · ‎08 Feb 2023

You might need to contact Netflix themselves about this, you should be able to do this via their website.

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This message was authored by: KevNewMedia · ‎10 Feb 2023

Hi @T6ttx

If you go to Netflix website/app and select the option to reset your password (use the same password if you wish) and this will encourage your profile to update. If you still have trouble, what @caesarome suggested is the best way forward 👍

Thanks
Kev
Community Manager

This message was authored by: MarkB69 · ‎04 Jul 2023

I have a similar problem, I spoke to a Netflix agent but they told me I need a 6 digit code from Sky to reset my account but now I have to go through the process again to try to get it. I was on hold for 28 minutes just not good enough.

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