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Discussion topic: Chasing already returned equipment

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This message was authored by richard+swift This message was authored by: richard+swift

Chasing already returned equipment

Hi I returned all equipment - but you are saying you are going to charge me 52 quid for the q mini box ??? !!! The whole lot was sent back to you (gladly I might add)  ....  can sky not even get this right ????? - wot good is the mini box to me anyway ???? Please get this record updated thank you 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Chasing already returned equipment

Posted by a Superuser, not a Sky employee. Find out more

@richard+swift 
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received.

 

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by jojaca This message was authored by: jojaca

Re: Chasing already returned equipment

I have returned equipment weeks ago and  have post office receipt, but Sky are still asking via messages to return equipment. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Chasing already returned equipment

Posted by a Superuser, not a Sky employee. Find out more

@jojaca 
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Chasing already returned equipment

Posted by a Sky employee

Thanks for escalating this. We’ve sent @jojaca  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Chasing already returned equipment

Posted by a Sky employee

Update - Spoken to @jojaca and have exempt the equipment with the tracking info. 

Thanks

Lisa - Sky Tech Team Expert
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