Cancelled sky awaiting credit refund

[Redz88]

Hi i have not ling ago cancelled and am in £17.70 credit on my account 

when or how long before i should receive this refund please? 

[caesarome]

@Redz88 

When did you cancel ?

What was your last day with Sky ?

What date each month are you billed on ?

[Redz88]

Hi 

i cancelled on the 6th nov 2024 and lst day was  down on my email as being  20/11/2024

my bill date is the 8th of the month when it is taken 

hope this helps thanks 

[Daniel0210]

@Redz88 
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Rheax]

Hello, 

I am in the same position. Can someone help me please?

Thank you!

[Daniel0210]

@Rheax 
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[Redz88]

Hi payment method should be active and yes id like for refund to be arranged thanks

[Rheax]

Hi, 

Yes, it's showing as a credit on my account (£37.27). My payment method is still active. I cancelled my contract at the end of October. Surely it should have been credited back by now if it's meant to be 60 days from last day of connection which was 4th November. 

If you could help me via the messaging team to get my refund in the next 3-5 days that would be great! Thank you! 

[Lisa-P1987]

Hi there Rheax , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Redz88]

Hi 

yes it is showing as credit on my account and id like to arrange the refund 

payment method is still active  and also extra information as requested below 

i cancelled on the 6th nov 2024 and lst day was  down on my email as being  20/11/2024

my bill date is the 8th of the month when it is taken 

hope this helps thanks 

[Daniel0210]

@Redz88 

Your issue was escalated to Sky and a chat invite was sent at 1054 17 January. You need to engage on that now.

You should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[shayfred]

i'm having the same issue. pls could you advise?

[Daniel0210]

@shayfred 
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish. ** There are delays with this over the weekend **

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.