months without some channeis but still being charged in full every month

[nuala79]

feel that a refund is due for the last few months, some channels have not worked for months but sky never fail to charge me. no good complaining to the providers because our contract is with Sky. you seem to let things bowl along as long as no one complains. I bet i#m not the only person having problems, so come on Sky do the decent thing and get these problems sorted. And sort out a fair refund

[Daniel0210]

@nuala79 
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

A good start will be telling your fellow customers which Sky TV platform you're having these issues on; Sky+, Sky Q, Stream, Glass?

Which channels haven't worked for months? 

What message, if any, are you seeing on screen when trying to view them? 

What have Sky said or done when you've reported this?

[TimmyBGood]

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@nuala79 wrote:

you seem to let things bowl along as long as no one complains. I bet i#m not the only person having problems, 

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Individual channels typically don't appear on an individual satellite receiver because the dish is misaligned, in which case the user needs to contact Sky to book an engineer visit.  In such a case other channels will be fine.

Where the same symptoms are seen on a communal system then it's the system maintainers responsibility.

If a channel has gone for all Sky users then logically it's been closed (or possibly creased satellite transmission and moved entirely to streaming)