Wiring outside and damaged box which Sky piggy banked off. Wire comes into housethen outside to dish

[lb2014]

 

 

[GD1]

@lb2014  You'll need to be more clear and provide full details of the issue as it looks like you tried to type it all in the character limited subject bar rather than in the message body where you included the pictures.

[Mark39]

Can you pinpoint where we should looking, please?

[lb2014]

Oh thank you

box outside lost front wires exposed. Sky piggy banked off box. White wires into house, black upside, across roof to dish.

• Do I need all these wires and what sbout the damaged box?

[Derek_Trotter]

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@lb2014 wrote:

Oh thank you

box outside lost front wires exposed. Sky piggy banked off box. White wires into house, black upside, across roof to dish.

• Do I need all these wires and what sbout the damaged box?

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Looking at those pictures it appears that only the white twin shotgun cable is connected to the LNB on the dish and it then goes down the house and into your house. These should be the only ones necessary to connect to your Q box. (Assuming you have Sky Q)

If the black wires are connected to the LNB too then it's possible you have a hybrid LNB and the black wires might be for a second Freesat box or TV? Do you have either?

[lb2014]

How do we contact Sky? Chat & phone calls don't work as my question is not included in the options

[Daniel0210]

@lb2014 

What's your question? Perhaps we can save you a call?

[lb2014]

It relates to outdoor wiring & damaged box that Sky piggybacked off

[Daniel0210]

@lb2014 

No need for a new thread. I've moved it into your original thread and removed my post as being the answer. 

[Mark39]

@lb2014 I'm a bit confused, to be honest. It doesn't look like the work of a Sky engineer. Firstly it's not recommended to sling the cable over the roof untethered because it will move about and chafe allowing water to get in. And piggy backing off the same LNB port won't work as the control signals from your Sky boxes will conflict. Each Sky box connection must have a separate cable to a spare port on the LNB.

[lb2014]

How do I add a photo as doesn't seem to be working. Clicked and photo etc but not loading