Discussion topic: Unable to watch programs been on freeview

This message was authored by: Claire69xxx · ‎28 Mar 2024

Why is it asking me to upgrade my package to be able to watch programs that have been on freeview. Ch5

This message was authored by: caesarome · ‎28 Mar 2024

The fact that might have come on freeview doesn't come into it. You are probably seeing this message for one or two possible reasons, you are trying to view HD content when you don't have the HD pack on your account or you are on an old package that doesn't give access to Sky boxsets.

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This message was authored by: caesarome · ‎28 Mar 2024

The fact that might have come on freeview doesn't come into it. You are probably seeing this message for one or two possible reasons, you are trying to view HD content when you don't have the HD pack on your account or you are on an old package that doesn't give access to Sky boxsets.

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This message was authored by: Annie+UK · ‎28 Mar 2024

Is the programme in HD? do you sub to HD? Can you name the programme?

Annie ( Please Note: I am Neurodivergent - ASD )

My Sky Plus FAQ My Sky Glass/Stream FAQ

This message was authored by: MarkGoldsmith · ‎28 Mar 2024

Also which Sky TV service do you have?

Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by: nigea99 · ‎28 Mar 2024

@Claire69xxx wrote:

Why is it asking me to upgrade my package to be able to watch programs that have been on freeview. Ch5

hi @Claire69xxx

Channel 5 is a bit odd in that you can watch the channel live in HD for free but to be able to download & watch in HD you need the HD add on.

If you don't have the HD add on & have SKY Q then :

As the default download quality is set to HD (high Definition) not SD then when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)

You, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

This message was authored by: RobertS83 · ‎29 Mar 2024

Use the my5 app on another device to watch catch up?

Sky Stream with Sky Ultimate
EE Full Fibre 500 Broadband
Fire TV Cube
Xbox Series S
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Discussion topic: Unable to watch programs been on freeview

Unable to watch programs been on freeview

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