05 May 2024 08:09 PM
I have purchased Disney+ solely to watch Shardlake. Unfortunately, although I can access Disney+ programmes in general, the Shardlake series does not come up and searching does not bring anything up.
05 May 2024 08:02 PM
I have signed up for Disney+ on Sky in order to watch Shardlake but I am still not able to see the programme. I cannot find any answers to the problem.
05 May 2024 08:11 PM
Posted by a Superuser, not a Sky employee. Find out more
@DugnDawn wrote:
I have signed up for Disney+ on Sky in order to watch Shardlake but I am still not able to see the programme. I cannot find any answers to the problem.
hi @DugnDawn
What actually is your problem - are you unable to login to Disney + or can you not see Shardlake once logged in ?
Do you get any error messages ?
05 May 2024 08:13 PM
I can access Disney+ but Shardlake is not available. There are no error messages.
05 May 2024 08:19 PM
Posted by a Superuser, not a Sky employee. Find out more
@DugnDawn wrote:
I can access Disney+ but Shardlake is not available. There are no error messages.
hmmm - strange - I have no problem , for me it is listed in the 'New To Disney+' rail, it is also listef on the top rail if I select Star & I can find it if I use search
Are you in the UK or Ireland - I am in the UK (not too sure if content differs but I suspect it might)
07 May 2024 06:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@DugnDawn wrote:I can access Disney+ but Shardlake is not available. There are no error messages.
You should check age rating in the profile
Shardlow has a rating of 16+ so any profile with a rating lower than 16's it doesn't come up.
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