Sky replacing UK Customer Service Staff

[Jason+Golding]

This isn't specifically Glass or Stream related but will impact customers. 

I read in the newspaper that sky are relocating 1000 customer service jobs in the UK and Eire overseas to Bulgaria and India. 

If this is the start of moving all customer service staff overseas - I will leave Sky. 

I really don't want to suffer the same kind of CS that Virgin customers suffer with.  Sky should be following BT and having all CS within Uk and Eire 

sky please take note 

[GD1]

@Jason+Golding  All you're doing by posting in the forum is telling other customers, not Sky, I doubt they'll take note that you're going to cancel as they simply would not know who you are from a forum post.

[Jason+Golding]

Ok that's fine but other customers may be interested too. One of the reasons I chose Sky was for uk based customer services. Thank you 

[Mark39]

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@Jason+Golding wrote:

One of the reasons I chose Sky was for uk based customer services.

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I'm not sure what difference it makes, to be honest. There are good and some not quite so good customer service agents both in the UK, and the existing overseas centres.

[Jason+Golding]

Really ? Have you tried virgin media or Vodafone 

[Mark39]

I've had no occasion to. But I've spoken with perfectly fine results to customer service centres for other organisations including Sky who already have multiple service centres abroad.

[TimmyBGood]

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@Jason+Golding wrote:

One of the reasons I chose Sky was for uk based customer services.

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Perhaps worth remembering that Sky has not been a UK company since 2018: it's a division of a US corporate giant.

https://advanced-television.com/2018/10/09/sky-lse-delisting 

[Jason+Golding]

@TimmyBGood I am aware that is owned by Comcast - that's probably the issue. Within the Uk, Eire, Italy and Germany it is still known and operates as Sky - so I didn't feel the need to make reference to Comcast within my original post 

[TimmyBGood]

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@Jason+Golding wrote:

@TimmyBGood I am aware that is owned by Comcast - that's probably the issue. 

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Certainly doesn't help that last years eight billion dollar write-down shows Comcast themselves recognise they significantly over-paid for Sky Group.

[Jason+Golding]

@TimmyBGood @Totally agree. The issue is that the German operation is making heavy losses and pulling the UK operation down. The Italian operation is treading water. 

[Jason+Golding]

I have subscribed to sky since 1989 and a stand out factor for me has always been their customer service. If this deteraites - I will be off. Probably no loss to them 

[Annie+UK]

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@Jason+Golding wrote:

I have subscribed to sky since 1989 and a stand out factor for me has always been their customer service. If this deteraites - I will be off. Probably no loss to them 

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How often have you needed CS in all those years?

[TimmyBGood]

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@Jason+Golding wrote:

 The issue is that the German operation is making heavy losses and pulling the UK operation down. The Italian operation is treading water. 

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https://rxtvinfo.com/2023/the-opaque-world-of-skys-performance/ 

[Timelord2018]

It's a bit odd their new multi year extension with Sony didn't mention Germany, Austria, Switzerland and Italy when the previous one did.

• Sky and Sony agree multi-year extension of the first pay window
• Sky Cinema and Entertainment customers will continue to enjoy over 600 hours of iconic film and television from across Sony Pictures library

Sky and Sony Pictures Television (“SPT”) have agreed a multi-year continuation of their partnership, which will see major Sony Pictures Entertainment (“SPE”) feature films and popular SPT television series come to Sky Cinema and Sky Entertainment customers in the UK and Ireland. 

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..

[Nerdrager]

Sky outsourcing CS? Oh hell no!