03 Dec 2023 02:55 PM
I am only getting Sky mix on freeview to play in the mini player. As soon as I ok to watch in full screen it only does so for a few seconds then I get a blue screen with a tv logo
03 Dec 2023 09:34 PM - last edited: 03 Dec 2023 09:41 PM
Posted by a Superuser, not a Sky employee. Find out more
As that's not related to Sky hardware, there's no particular advice to offer here, other than to check your Freeview receiver has up-to-date software and adequate signal strength from the local transmitter.
04 Dec 2023 08:57 AM
Thank you
I have Sky on my main tv but this particular tv is running through a Now tv box in another room.
I contacted Now who said to contact Sky as they couldn't help. Funny thing is by the time they came back to me it had resolved itself but is now doing it again.
I have another tv which runs off the roof aerial only and it is fine on there. 🙈
04 Dec 2023 09:44 AM
Posted by a Superuser, not a Sky employee. Find out moreWell i'm confused that NOW said to contact Sky ( yes i know Sky and NOW are part of the same business group) but they run as 2 separate companies ( although i bet they share customer services teams 😉). If the issue is related to the NOW TV box that is certainly something to NOW customers services should be helping you with rather than sending you over to Sky.
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04 Dec 2023 11:21 AM
Posted by a Superuser, not a Sky employee. Find out more
@Marson+oct wrote:
this particular tv is running through a Now tv box in another room.
That wouldn't be Freeview, which is digital terrestrial television through an aerial.
The NowTV forums are here: https://community.nowtv.com/
04 Dec 2023 02:54 PM
Thanks for that
Ive checked this morning and it has rectified itself again🙈
I'll just put up with it if it keeps on doing it🙄
02 Jan 2024 07:11 PM
I have the same issue on my NowTV box. It seems to be related to certain shows, some seem to be blocked while others aren't. Like the OP mine plays fine in the preview screen but once selected only plays for a few seconds then turns to a blue screen with a Sky Mix logo, though the audio keep playing, the picture is gone.
02 Jan 2024 07:34 PM
Posted by a Superuser, not a Sky employee. Find out more
The NowTV forums are here: https://community.nowtv.com/
02 Jan 2024 07:50 PM
I contacted Now tv by e/mail and they say Sky
Mix is not available on their platform with the entertainment package. It's only available with another higher price package 🙈
02 Jan 2024 08:06 PM - last edited: 02 Jan 2024 08:07 PM
Posted by a Superuser, not a Sky employee. Find out more[Ignore, read above]
02 Jan 2024 08:17 PM
Really? Sky mix is a free channel and should available the same as any other? For me it only happens on certain shows, for example at 6pm is Star Trek Enterprise, this has been blocked for a few months but at 7pm I could happily watch Star Trek Voyager right after it. Now voyager has been replaced by Stargate Universe and this is locked the same as Enterprise.
02 Jan 2024 08:35 PM
I have deleted the e-mail now but that is what they said!!!
I did point out that it is a free channel on freeview tv but they only came back with I had to subscribe to now tv sports if I wanted Sky Mix as it is included in this package🙈. I obviously don't want that as I already have Sky Sports on my main tv so I'll forget it 😡
02 Jan 2024 08:42 PM
I believe you, was just surprised at that response. Interestingly , it sounds like they may have confused sky mix with sky sports mix which is a paid sports channel.
02 Jan 2024 09:50 PM
Posted by a Superuser, not a Sky employee. Find out more
@Marson+oct wrote:I have deleted the e-mail now but that is what they said!!!
I did point out that it is a free channel on freeview tv but they only came back with I had to subscribe to now tv sports if I wanted Sky Mix as it is included in this package🙈. I obviously don't want that as I already have Sky Sports on my main tv so I'll forget it 😡
The answerer probably got confused between Sky Mix and Sky Sports Mix
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