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Discussion topic: Sky mix only playing in mini player

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This message was authored by Marson+oct This message was authored by: Marson+oct

Sky mix only playing in mini player

I am only getting Sky mix on freeview to play in the mini player.  As soon as I ok to watch in full screen it only does so for a few seconds then I get a blue screen with a tv logo

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky mix only playing in mini player

Posted by a Superuser, not a Sky employee. Find out more

@Marson+oct 

 

As that's not related to Sky hardware, there's no particular advice to offer here, other than to check your Freeview receiver has up-to-date software and adequate signal strength from the local transmitter.

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Marson+oct
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This message was authored by Marson+oct This message was authored by: Marson+oct

Re: Sky mix only playing in mini player

Thank you

I have Sky on my main tv but this particular tv is running through a Now tv box in another room.

I contacted Now who said to contact Sky as they couldn't help. Funny thing is by the time they came back to me it had resolved itself but is now doing it again.

I have another tv which runs off the roof aerial only and it is fine on there. 🙈

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky mix only playing in mini player

Posted by a Superuser, not a Sky employee. Find out more

Well i'm confused that NOW said to contact Sky ( yes i know Sky and NOW are part of the same business group) but they run as 2 separate companies ( although i bet they share customer services teams 😉). If the issue is related to the NOW TV box that is certainly something to NOW customers services should be helping you with rather than sending you over to Sky.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky mix only playing in mini player

Posted by a Superuser, not a Sky employee. Find out more

@Marson+oct wrote:

 

 this particular tv is running through a Now tv box in another room.

 


That wouldn't be Freeview, which is digital terrestrial television through an aerial.

 

The NowTV forums are here: https://community.nowtv.com/ 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Marson+oct
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This message was authored by Marson+oct This message was authored by: Marson+oct

Re: Sky mix only playing in mini player

Thanks for that

Ive checked this morning and it has rectified itself again🙈

I'll just put up with it if it keeps on doing it🙄

This message was authored by Scotty-1701 This message was authored by: Scotty-1701

Re: Sky mix only playing in mini player

I have the same issue on my NowTV box. It seems to be related to certain shows, some seem to be blocked while others aren't. Like the OP mine plays fine in the preview screen but once selected only plays for a few seconds then turns to a blue screen with a Sky Mix logo, though the audio keep playing, the picture is gone. 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky mix only playing in mini player

Posted by a Superuser, not a Sky employee. Find out more

@Scotty-1701 


 

The NowTV forums are here: https://community.nowtv.com/ 


 

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Marson+oct
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This message was authored by Marson+oct This message was authored by: Marson+oct

Re: Sky mix only playing in mini player

I contacted Now tv by e/mail and they say Sky

Mix is not available on their platform with the entertainment package. It's only available with another higher price package 🙈

This message was authored by nolte This message was authored by: nolte

Re: Sky mix only playing in mini player

Posted by a Superuser, not a Sky employee. Find out more

[Ignore, read above]

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If you have questions about Sky, please post on the forums and do not send me private messages about them. I'm only a customer like you.
This message was authored by Scotty-1701 This message was authored by: Scotty-1701

Re: Sky mix only playing in mini player

Really? Sky mix is a free channel and should available the same as any other? For me it only happens on certain shows, for example at 6pm is Star Trek Enterprise, this has been blocked for a few months but at 7pm I could happily watch Star Trek Voyager right after it. Now voyager has been replaced by Stargate Universe and this is locked the same as Enterprise. 

Marson+oct
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This message was authored by Marson+oct This message was authored by: Marson+oct

Re: Sky mix only playing in mini player

I have deleted the e-mail now but that is what they said!!!

I did point out that it is a free channel on freeview tv but they only came back with I had to subscribe to now tv sports if I wanted Sky Mix as it is included in this package🙈.  I obviously don't want that as I already have Sky Sports on my main tv so I'll forget it 😡

This message was authored by Scotty-1701 This message was authored by: Scotty-1701

Re: Sky mix only playing in mini player

I believe you, was just surprised at that response. Interestingly , it sounds like they may have confused sky mix with sky sports mix which is a paid sports channel. 

This message was authored by nolte This message was authored by: nolte

Re: Sky mix only playing in mini player

Posted by a Superuser, not a Sky employee. Find out more

@Marson+oct wrote:

I have deleted the e-mail now but that is what they said!!!

I did point out that it is a free channel on freeview tv but they only came back with I had to subscribe to now tv sports if I wanted Sky Mix as it is included in this package🙈.  I obviously don't want that as I already have Sky Sports on my main tv so I'll forget it 😡


The answerer probably got confused between Sky Mix and Sky Sports Mix

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