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Discussion topic: Sky business engineer call out fees

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lisa1971
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Sky business engineer call out fees

‎04 Dec 2023 09:26 AM

The fee for a sky tv engineer call out charge as the screen is fuzzy

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GD1
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Re: Sky business engineer call out fees

‎04 Dec 2023 10:03 AM

Posted by a Superuser, not a Sky employee. Find out more

@lisa1971  You need to call Sky Business as this forum is for Domestic customers.  https://business.sky.com/

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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Mark39
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Re: Sky business engineer call out fees

‎04 Dec 2023 09:54 AM

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Sky no longer make engineer visits for Sky+ subscribers I'm afraid, unless you have Sky Protect.

 

Can you explain further about the screen being fuzzy? Perhaps we can advise you.

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TimmyBGood
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Re: Sky business engineer call out fees

‎04 Dec 2023 09:55 AM

Posted by a Superuser, not a Sky employee. Find out more

@lisa1971 

 

Sky no longer provides 'engineer' support for Sky+ / Sky+ HD unless the household has a pre-existing Sky Protect Device Insurance policy.  If you want to get your system looked at you'll need to contact a local independent satellite dish installer.

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lisa1971
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Re: Sky business engineer call out fees

‎04 Dec 2023 10:00 AM

Thank you for replying. We are a working mens club and have 2 boxes one is a hd box and that's fine the other is a normal box and the picture is grainy like there is interference on the screen

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lisa1971
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Re: Sky business engineer call out fees

‎04 Dec 2023 10:02 AM

Thank you for the information. It is a business account with 2 boxes. 1 is a hd box the other is not. The normal box is grainy like there is interference on the tv and the hd box is fine 

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GD1
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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Sky business engineer call out fees

‎04 Dec 2023 10:03 AM

Posted by a Superuser, not a Sky employee. Find out more

@lisa1971  You need to call Sky Business as this forum is for Domestic customers.  https://business.sky.com/

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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