Sky box not connecting to broadband

[Kirsty216]

The internet is working but it's not connecting to either of my sky boxes

[Annie+UK]

Please answer the following question so that your thread can be moved to the correct place, where you're more likely to get help with your query

Which Sky TV Service do you have?

• Sky+ (Satellite box)
• Sky Q (Satellite box)
• Sky Glass (Internet TV)
• Sky Stream (Internet box)