I cannot see vue cinema tickets on my app

[Vix26]

Hi, new month, new vue cinema tickets..... but the option for cinema tickets on VIP is not there for me to get codes. 
chat bot doesn't help, it's not an issue with broadband, tv or phone .... I don't know who to reach out to, to get a resolution and the codes! 
I have already deleted the app and reinstalled it and that didn't work.
any ideas? 

[StargazerUK1984]

I been wondering the same thing as I notied no new tickets for May yet.

Will keep an eye out for this to be fixed.

[caesarome · Accepted solution]

May's tickets are now showing for me but might take a little while to appear for everyone.

[Tom-W19]

Hi @Vix26 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Warrior5]

Thanks to all

[MR22]

I still haven't got sky cinema vue tickets for May. Tried to chat to an agent on the live chat about 6.30 pm but never got through to anyone. Can someone from sky please rectify this issue so customers can access their tickets. Thank you

[BobMac1]

Hi, I'm also trying to find May's Vue cinema tickets in the app? Should they be there?

thanks

Rob

[caesarome]

@BobMac1 

They are there for me under VIP and almost at the bottom on the next screen.