@Claire791 wrote:
STV player thinks I am out of region
how can I fix this
Are you using a Sky device such as a Sky Q or Sky Glass to use the STV Player? If so, I would expect that the region is determined by your Sky Viewing Card or your Account Information. The same should be for the Sky Go app.
If you are trying to access the STV Player directly via their website or via the STV Player app; your location is based off your IP address. If you're on mobile, try switching to another network or use your mobile Internet.
Some IP addresses may not actually be in your location depending how the network is set up, or maybe your network provider is using a back-up network connection nearby (possibly to the ITV Border region or cross-border into England).
For example, I'm in Dublin and on Sky Fibre Broadband. Sometimes, my location is shown at Athy, Kildare, Cobh in Co. Cork, or in Co. Meath. I suspect this is probably because the Dublin network connection is becoming crowded.
In this case, just give it some time, as it should correct itself.
However, if this is becoming an ongoing issue, you may want to get in contact with STV, and ask them to add your IP address to their region list.
[Note: I've over-simplified Computer Networking terminology for global understanding]
