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This discussion topic has been answered Discussion topic: S.W.A.T S8 E22 - currently unavailable

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This message was authored by: PH7467

Re: S.W.A.T S8 E22 - currently unavailable

The episode is now available however you loose the picture after the first break ?? Come on Sky sort it out

This message was authored by: Chloe-W22

Re: S.W.A.T S8 E22 - currently unavailable

Posted by a Sky employee

Thanks, can you tell me what the ad is ie. who it's for?

Chloe-W22

Sky Community Manager

 

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This message was authored by: PH7467

Re: S.W.A.T S8 E22 - currently unavailable

Latest episode of SWAT after the first add break it comes back with sound only no picture

This message was authored by: Peter713

Re: S.W.A.T S8 E22 - currently unavailable

Reference Swat episode 22 of series 8 no picture. The advert is from the first segment of ads. The last advert is Good Girl Carolina Herrera. Hope this helps sort it out. After this advert we have sound but no picture.

This message was authored by: Paul19773

Re: S.W.A.T S8 E22 - currently unavailable

Same here (sky stream) after first ad just a black screen and sound

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This message was authored by: MartinV

Re: S.W.A.T S8 E22 - currently unavailable

Even if you skip ads, the issue of blank screen with only audio will still happen! even if you just fast forward from the start of the episode as soon as you get past the ads, the black screen happens. 

This message was authored by: Chloe-W22

Re: S.W.A.T S8 E22 - currently unavailable

Posted by a Sky employee

Thanks all, I really appreciate that detail... I've let support teams know!

Chloe-W22

Sky Community Manager

 

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This message was authored by: Rachel-74

Re: S.W.A.T S8 E22 - currently unavailable

When will this be sorted?  It's now Wednesday and I still can't watch the whole programme!?! 

This message was authored by: HEATHER130

Re: S.W.A.T S8 E22 - currently unavailable

I've had same issue now letting me watch but not even half way through the picture goes off can still here but not see nothing just blank screen and to think we pay to watch a black screen lol 

This message was authored by: Goby22

Re: S.W.A.T S8 E22 - currently unavailable

It's typical sky glass customer service 

we buy their tv as the best thing to happen to  sky. But I've no end of problems. 
the amount of time I've watched swat and after an advert it jumps right back to the beginning again. And the customer service lines are no help at all. 

This message was authored by: HEATHER130

Re: S.W.A.T S8 E22 - currently unavailable

I'm sky stream and it's the same on here hun 

This message was authored by: mabowley

Re: S.W.A.T S8 E22 - currently unavailable

I'm sky stream and still the same - black screen after the first ad break. 

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This message was authored by: MartinV

Re: S.W.A.T S8 E22 - currently unavailable

I've lost count the amount of times this has happened, especially when you watch something in your continue watching Rail. BBC iplayer is very bad for it

This message was authored by: richardajh

SWAT Season 8 Ep 22 loses picture half way through

Was watching the lastest ep of SWAT last night on my Sky Stream, so streaming from Playlist, OI have ad skipping too btw. Just after 20 mins after ad break when the programme restarts there is sound (and sub-titles) but nbo picture - just black screen all the way to end.  If I rewind then get the picture prior to break then same issue. Restarting box also did not resolve. All other streaming fine.

 

I've had a few issues of late after a couple of years of flawless use.  Again on SWAT was refusing to play unless I set pic to UHD - it already was ! But selecting again seemed to resolve.  

This message was authored by: Pearce93

Re: S.W.A.T S8 E22 - currently unavailable

Appreciate all you are doing but when will the episode be able to view. A lot of money spent on this product and subscription. 

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