Discussion topic: Remote

This message was authored by kirstie96 This message was authored by: kirstie96


My upstairs remote which ive have since fbe box was fitted has broke and not working. Am i able to get a new one?
It came with the orginal box  


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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Remote

Posted by a Superuser, not a Sky employee. Find out more


Is this a Sky Q box / mini box? 

If it is a Sky Q box/remote afterchecking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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