I have just bought Paramount + with SKY Cinema, however, I am unable to access due to ERROR 3304

[Steel26]

I do not know how I can explain my problem more clearly

I am unable to use Paramount+ on my Sky

We have been customers of Sky for 22 years

I have tried to access Paramount+ before and the person at Sky couldnt help either

[nigea99]

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@Steel26 wrote:

I do not know how I can explain my problem more clearly

I am unable to use Paramount+ on my Sky

We have been customers of Sky for 22 years

I have tried to access Paramount+ before and the person at Sky couldnt help either

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hi @Steel26 

Which SKY system do you have - SKY +/HD, SKY Q, SKY Stream or SKY Glass

Are you expecting Paramount + due to having SKY Cinema or did you pay via SKY Marketplace ?

What error messages or problems are you getting and at which point of trying to access it ? 

[Sammigirl13]

I am also having the exact same problem with the same error message.  ERROR 3304 when I try to watch Paramount+ on Sky.  I have a Sky Q box and that is all I have, with a SONY TV.  Any help would be much appreciated.  Also, a different issue, Amazon Prime is not playing either through my Sky Q box.  It stopped in October 2025.  It loads up, but as soon as I press Play, it comes up with the error message 'something went wrong'.  2 x platforms not working on my Sky Q box.   Help!!!  Frustrated of Hampshire.

[lettice]

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@Sammigirl13 wrote:

I am also having the exact same problem with the same error message.  ERROR 3304 when I try to watch Paramount+ on Sky.  I have a Sky Q box and that is all I have, with a SONY TV.  Any help would be much appreciated.  Also, a different issue, Amazon Prime is not playing either through my Sky Q box.  It stopped in October 2025.  It loads up, but as soon as I press Play, it comes up with the error message 'something went wrong'.  2 x platforms not working on my Sky Q box.   Help!!!  Frustrated of Hampshire.

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That error is often a generic code for connection issues to Paramount + servers.

Firsly restart your Sky Q box and restart your broadband router/ hub.

Then try an apps refresh on your Sky Q box;

1. Press Home on your Sky Q remote, then highlight Settings.
2. Press 0,0,1 and Select to access the Installer menu.
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing - we recommend waiting at least 5 minutes before doing so.

Note: The app refresh can take a while to complete fully, so leave it to do its stuff for a good few hours before trying the app again.

[Sammigirl13]

Hi Lettice,

I've tried all of that and none of it worked.

[Sammigirl13]

Hi Lettice,  I have tried all of this and nothing worked.