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Discussion topic: Pay for hd but when I try to watch ‘movies’ in hd it says I need to upgrade

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This message was authored by Mom+of+two This message was authored by: Mom+of+two

Pay for hd but when I try to watch ‘movies’ in hd it says I need to upgrade

I pay for hd but can't watch movies in hd. (Not sky cinema)


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Pay for hd but when I try to watch ‘movies’ in hd it says I need to upgrade

Posted by a Superuser, not a Sky employee. Find out more

Channels requiring the Sky Cinema add-on are as below:  at any given time some can be carrying temporary rebranding for a franchise or theme, and the word 'Cinema' may well not appear in the EPG label.

 

@Mom+of+two 

 

I suspect you've inadvertently been trying to watch the channels in bold.

 

301 Sky Cinema Premiere
302 Sky Cinema Select
303 Sky Cinema Hits
304 Sky Cinema Greats
305 Sky Cinema Animation
306 Sky Cinema Family
307 Sky Cinema Action
308 Sky Cinema Comedy
309 Sky Cinema Thriller
310 Sky Cinema Drama
311 Sky Cinema Sci-Fi Horror
* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Pay for hd but when I try to watch ‘movies’ in hd it says I need to upgrade

Posted by a Superuser, not a Sky employee. Find out more

Which Sky System do you have?

 

1. Sky Plus (Sky Plus Forum)
2. Sky Q (Sky Q Forum)
3. Sky Glass & Live (Sky Glass & Live)
4. Sky Stream (Sky Stream)
Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by nolte This message was authored by: nolte

Re: Pay for hd but when I try to watch ‘movies’ in hd it says I need to upgrade

Posted by a Superuser, not a Sky employee. Find out more

What station are these movies on that you always to watch in HD but can't?

---------
ROI sky Q Customer.
If you have questions about Sky, please post on the forums and do not send me private messages about them. I'm only a customer like you.
Mom+of+two
Topic Author
This message was authored by Mom+of+two This message was authored by: Mom+of+two

Re: Pay for hd but when I try to watch ‘movies’ in hd it says I need to upgrade

Sky q. Cancelled sky cinema two months ago then a few weeks ago, unable to watch any films with hd

Mom+of+two
Topic Author
This message was authored by Mom+of+two This message was authored by: Mom+of+two

Re: Pay for hd but when I try to watch ‘movies’ in hd it says I need to upgrade

Sky comedy, sky action etc not cinema, as cancelled this 2 months ago.

This message was authored by nolte This message was authored by: nolte

Re: Pay for hd but when I try to watch ‘movies’ in hd it says I need to upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Mom+of+two wrote:

Sky comedy, sky action etc not cinema, as cancelled this 2 months ago.


The entertainment  channel Sky comedy seldomly show any movies (they show TV programmes, a view talks how's hosted by comedians, and stand up sets)

 

There is no entertainment channel Sky Action, only a movie one. Do you mean Sky Showcase or Sky Max?

---------
ROI sky Q Customer.
If you have questions about Sky, please post on the forums and do not send me private messages about them. I'm only a customer like you.
This message was authored by caesarome This message was authored by: caesarome

Re: Pay for hd but when I try to watch ‘movies’ in hd it says I need to upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Mom+of+two wrote:

Sky comedy, sky action etc not cinema, 


What channel numbers are these two channels ?

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Mom+of+two
Topic Author
This message was authored by Mom+of+two This message was authored by: Mom+of+two

Re: Pay for hd but when I try to watch ‘movies’ in hd it says I need to upgrade

 I can't watch the channel (sky comedy), regardless to what's showing. Have always been able to watch before I cancelled sky cinema 

sky action shows movies but won't let me access the channel either

This message was authored by caesarome This message was authored by: caesarome

Re: Pay for hd but when I try to watch ‘movies’ in hd it says I need to upgrade

Posted by a Superuser, not a Sky employee. Find out more

Is it channel 308 you can't view or 112 ?

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Pay for hd but when I try to watch ‘movies’ in hd it says I need to upgrade

Posted by a Superuser, not a Sky employee. Find out more

@Mom+of+two wrote:

Have always been able to watch before I cancelled sky cinema 

sky action shows movies but won't let me access the channel either


'Sky Action' is a Cinema channel and requires the Cinema subscription to view.  Confusingly, 'Sky Comedy' is used for both a Cinema channel (needing the add-on) and a regular EPG slot (no additional subscription required)

 

It's now common for the subscription Cinema channels not to carry the Cinema branding in their displayed titles.

 

Free-to-air movie channels have reduced in number since TCM closed in the UK: Film 4 and the Great! branded slots are the main ones.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Pay for hd but when I try to watch ‘movies’ in hd it says I need to upgrade

Posted by a Superuser, not a Sky employee. Find out more

Channels requiring the Sky Cinema add-on are as below:  at any given time some can be carrying temporary rebranding for a franchise or theme, and the word 'Cinema' may well not appear in the EPG label.

 

@Mom+of+two 

 

I suspect you've inadvertently been trying to watch the channels in bold.

 

301 Sky Cinema Premiere
302 Sky Cinema Select
303 Sky Cinema Hits
304 Sky Cinema Greats
305 Sky Cinema Animation
306 Sky Cinema Family
307 Sky Cinema Action
308 Sky Cinema Comedy
309 Sky Cinema Thriller
310 Sky Cinema Drama
311 Sky Cinema Sci-Fi Horror
* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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