Babylon Berlin stopped working

[Garito]

I get this message - Sorry this item is currently unavailable please check later

I've watched up to series 4 . 2nd episode and this message has appeared and I can't watch it anymore. Could someone please tell me why?

[BenJoBanjo]

@Garito 

There's an ongoing issue with some of Sky's on demand content suddenly becoming unavailable. They are investigating. No timeline for a fix. 

[J123]

Tried to start watching The Wire the other day on my Sky Puck but a message kept coming up everytime I tried to play an episode - 'sorry this item isn't available at the moment, please try again later.'

I've just restarted my Sky Puck as I was having issues with picture quality on Netflix, which has resolved the problem, but now there are episodes missing of The Wire.

There is only Season 1 episode 6 and 12, the whole of Season 2 and 3, and Season 4 episode 2 and 3, but everything is else is missing. These episodes will now play though.

Is anyone else having a similar issue? Or know if Sky has removed these episodes? 

[BenJoBanjo]

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@J123 wrote:

Tried to start watching The Wire the other day on my Sky Puck but a message kept coming up everytime I tried to play an episode - 'sorry this item isn't available at the moment, please try again later.'

I've just restarted my Sky Puck as I was having issues with picture quality on Netflix, which has resolved the problem, but now there are episodes missing of The Wire.

There is only Season 1 episode 6 and 12, the whole of Season 2 and 3, and Season 4 episode 2 and 3, but everything is else is missing. These episodes will now play though.

Is anyone else having a similar issue? Or know if Sky has removed these episodes? 

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It's an issue at Sky's end. They're investigating. Lots of stuff has randomly gone astray and isn't playing on demand in the last couple of days. No timeline for a fix. 

[TLD]

I'm in the middle of watching Chicago PD, this is still showing as available on the menu but when selected shows not currently available please try again later. This has been happening for 3 days now. How can I fix this issue?

[GD1]

@TLD  Please see the post marked as Answer.

[BenJoBanjo]

Any update on this @Nimbob ?

The number of 'missing' programmes seems to be increasing and it's been a couple of days since Sky's investigation started. Has someone accidentally deleted a server's worth of programmes and they're having to be re-ingested one by one? 

[MaxTodd]

Does anyone know why Season 4 of The Rookie, has been taken off of Sky Stream? I've also noticed that only 3 episodes of Season 5 are available. Does anyone know why, or when the full show will be available again?

[NickHatcher]

I have noticed yesterday that most of the episodes of season 4 of The Rookie could not be called back. I have checked today and the whole of season 4 and most of season 5 is now missing???? 

[lettice]

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@MaxTodd wrote:

Does anyone know why Season 4 of The Rookie, has been taken off of Sky Stream? I've also noticed that only 3 episodes of Season 5 are available. Does anyone know why, or when the full show will be available again?

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@MaxTodd 

Moved your post to this ongoing issue thread

Sky are aware of the issue.

Please read this thread and the latest in the answered post from Sky

[lettice]

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@NickHatcher wrote:

I have noticed yesterday that most of the episodes of season 4 of The Rookie could not be called back. I have checked today and the whole of season 4 and most of season 5 is now missing???? 

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@NickHatcher 

Moved your post to this ongoing issue thread

Sky are aware of the issue.

Please read this thread and the latest in the answered post from Sky

[Nimbob]

Hey everyone,

Thanks for your patience with this issue.

This is with the appropriate teams who are working on resolving the issue. I cannot offer a definitive timescale but will update this thread when possible. 

Thanks

[MaxTodd]

Thank you!!

[DGMW]

Any update Scott still seeing same issue for the Wire

[Daniel0210]

@DGMW 

See the post two above yours, in particular 

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@Nimbob wrote:

I cannot offer a definitive timescale but will update this thread when possible. 

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