No sound on sky news on Samsung tv

[MichaelWood]

Yesterday the sound stopped on sky news, I watch it on my Samsung tv through channel 4551. Sound is working on all other channels 

[GD1]

@MichaelWood  That sounds like a Samsung FAST Channel issue, have your tried restarting your Samsung TV?

[MichaelWood]

Yes I did a total factory reset 

[lettice]

Might be worth trying a broadband router restart.

You could also let Sky know via sending an email to the Sky Viewer relations team to report it, as it is a Sky channel.

ViewerR@sky.uk
They do respond to emails with any updates for your queries or problems and will pass onto third parties.

[BenJoBanjo]

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@MichaelWood wrote:

Yesterday the sound stopped on sky news, I watch it on my Samsung tv through channel 4551. Sound is working on all other channels 

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I've just checked the Samsung TV+ stream of Sky News on my Samsung TV and it's the same - no audio whatsoever. 

You can always watch Sky News live on YouTube for free in the meantime whilst we wait for Samsung to fix it. It works fine on there. 

[MichaelWood]

Hi yes I have done a router reboot 

[CG30]

The exact same thing has happened to me. It would seem that it is not our individual systems at fault, but a Samsung/Sky News issue. 

[Tom+Stokes]

This has happened to me since yesterday... Samsung S23 and two different Samsung TVs. I messaged Samsung help through their Community channel and they didn't really understand. Just wanted me to clear caches and check for updates.

[Niyoy]

I thought it was only me! Samsung TV, same issue with only the Sky News channel and it is still not fixed.

[Tom+Stokes]

I have emailed the address given above, hopefully they will resolve it. Says they reply in 3 days.

[Loopers]

I have the same issue so I guess it is not our equipment it is sky. All other channels have sound it's just the Sky News channel on  Samsungs inbuilt channels as I don't have an Ariel or any boxes attached.

[IanW12]

I have the same issue and happened at same time . All channels fine on my Samsung tv except for sky news . Therefore it must be a Samsung/Sky issue 

[GD1]

@IanW12  please see post marked as answer.

[SpaceSparkie]

Hi Everyone 

Thanks for letting us know about this! 

We are aware of this issue and support teams are currently looking at it. I am marking this as an answer for now until we have any update. 

[Lucylu20]

It's July 11 and still sky News has no sound on the Samsung TV app all of the channels such as CNN GB news all working properly but sky News still has no sound. This has been going on now for several days

cmon Sky get your act together!