Netflix

[djpaul66]

@Kleer1991  I'm sorry to hear that you still have problem after starting this thread at the end of last year.

I'm amazed that you are still hanging in and you dont have Netflix. As I have posted, I gave up after wasting hours listening to people that dont have a clue and just reading scripts. There is a problem with FOR SOME people but Sky must have it low on the list of things to fix because it only effects a few customers.

I decided to have my Netflix payment removed from my Sky payment and reactivated my Netflix account directly. Ok it costs me a few my pounds a month to do it directly but I was watching Netflix in 10 minutes through my Sky Q box! 😀

I'm sorry the universe is correct and at this point (it may change) go direct to Netflix for account payment. Dont worry you will still be able to watch it on your Sky Q box.

[ximmat]

Just encountered this problem, via my mum (her past use of my account, and now wanted her own via sky). She got the exact same error and stuck in the error loop on her sky q box. No means of logging out etc.  As I'm the netflix account holder she contacted me for advice. I decided to do what the error said on screen.

Logged into my netflix on the PC, opened a live chat, asked to unlink her sky from my netflix. They asked for the date I linked my own (searched my gmail inbox for "sky netflix ultimate" and found the confirmation email with a date in) and the date my mum tried to set up her own. They also asked for my netflix service code, found by logging in on a browser and scrolling down to the very bottom, and clicking to get the code.

With this information they were able to identify the sky package that needed to remain linked to my netflix, and the one to remove. They did this in a matter of around 20 minutes from hi to bye.

Once it was done I asked my mum to reboot her sky box (power cable out for 30 seconds), and then to start the netflix app (just instinct to clear the device cache). On doing this it went correctly to the process of signing up with a new netflix account, rather than having a meltdown loop.

Hope this helps. 

[MKG121]

nup - I already had a premium Netflix account - didn't want it through sky when got sky stream - didn't link it but was somehow linked and sky started billing me. When I moved and didn't continue with sky, trying to unlink them was a nightmare! sky says "do through netflix", netflix say "speak to sky". noone knows what they're doing. very frustrating.

[Mister_Dalek]

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@MKG121 wrote:

nup - I already had a premium Netflix account - didn't want it through sky when got sky stream - didn't link it but was somehow linked and sky started billing me. When I moved and didn't continue with sky, trying to unlink them was a nightmare! sky says "do through netflix", netflix say "speak to sky". noone knows what they're doing. very frustrating.

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Strange. It should all just switch automatically. It did for me. 

I had Netflix Premium before joining Sky Stream and my billing switched to Sky as soon as I logged into the Netflix app on the Stream puck. It was cheaper by a few pounds to pay for the Netflix Premium add-on with Sky and it worked well. When I quit Sky Stream the Netflix billing just automatically switched back to the credit card I had on file with Netflix before I switch to Sky. This happened on the day my Sky Stream service ended. There was no interruption in service. 

I was then able to switch my Netflix billing to EE where I get Netflix Premium for £10pm.