Netflix

[Ibbo1985]

When trying to connect my Netflix account with sky it asks me to 'Add Netflix to your Sky package' even though I have it already. I click on continue for it then to say 'You've already added this package to your Sky subscription'. And says you can start watching shortly but it has been saying this over 24hrs. The Netflix account previously linked to my Sky account appears to have been hacked, it's in Spanish and our usernames have been removed/changed. Therefor trying to connect a different account instead. 

[TimmyBGood]

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@Ibbo1985 wrote:

The Netflix account previously linked to my Sky account appears to have been hacked, it's in Spanish and our usernames have been removed/changed. Therefor trying to connect a different account instead. 

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The 'Spanish' (most likely Central/South American) hacking appears to be widespread.  I think you'll need to communicate with Netflix to attempt to retrieve that account: trying to link a different one to Sky billing won't work.

[fifihump83]

I have this exact same issue did you manage to resolve it? 

[caesarome]

@fifihump83 

You will need to follow the advice above and contact Netflix.

[Ibbo1985]

After a long call with Sky they couldn't help. I called Netflix and they confirmed the account had been hacked. I changed the email address and password with them and all is back to normal now. 

[nolte]

It is a problem that using the same passwords on multiple accounts, if one is hacked, it gives them access to lots of your accounts.

'have I been pwned' is both terrific and terrifying website to check ones email address security.