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Discussion topic: Netflix previews

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This message was authored by OliverTemple This message was authored by: OliverTemple

Netflix previews

None of the previews or mini previews are showing on Netflix ? Tried going into app but not much on there as I did it through Sky so nowhere to change preferences or anything on my profile or settings ?

 


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This message was authored by KevNewMedia This message was authored by: KevNewMedia Answer

Re: Netflix previews

Posted by a Sky employee

Hi Everyone

 

Thank you for making us aware of this problem.

 

Our support teams are investigating this issue and when we have more information, we will let you know.

 

I'm going to mark this thread as answered so that other people don't need the thread to get the most up-to-date information.

Thanks
Kev
Community Manager

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This message was authored by nolte This message was authored by: nolte

Re: Netflix previews

Posted by a Superuser, not a Sky employee. Find out more

In my experience,  I have found if Previews aren't showing on Netflix, it means there is a problem with the internet

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ROI sky Q Customer


This message was authored by Breezal This message was authored by: Breezal

Netflix auto play previews don’t work since app was updated a few days ago.

since the Netflix app updated on Sky q a few days ago I no longer see auto play previews. There is nothing to select this within app. Logged into my Netflix account online and it shows autoplay is enabled. How can you get autoplay back?

This message was authored by Breezal This message was authored by: Breezal

Re: Netflix previews

I don't get Netflix previews anymore since the app was updated a few days ago and it is definitely not an internet issue. My other TV which isn't connected to Sky works fine with previews on Netflix

This message was authored by Minty+dog This message was authored by: Minty+dog

Re: Netflix auto play previews don’t work since app was updated a few days ago.

Same problem here. .. can't get it to auto play previews even though set in app

This message was authored by Jimbuctoo This message was authored by: Jimbuctoo

Re: Netflix auto play previews don’t work since app was updated a few days ago.

I have the same problem. Been through all the settings and it works on other devices.  All.very strange.

This message was authored by Jim64 This message was authored by: Jim64

Re: Netflix auto play previews don’t work since app was updated a few days ago.

Same here! If I watch Netflix on smart TV then previews auto play. If I watch it through SKY Q box, then they don't.

Anyone know If SKY & NETFLIX are working on this problem?

It's very annoying!

This message was authored by Chodley This message was authored by: Chodley

Re: Netflix auto play previews don’t work since app was updated a few days ago.

Posted by a Superuser, not a Sky employee. Find out more

Interesting - what makes you say the app updated a few days ago?

This message was authored by Jo1711 This message was authored by: Jo1711

Re: Netflix auto play previews don’t work since app was updated a few days ago.

Same here! So annoying 🙄

This message was authored by t140v This message was authored by: t140v

Re: Netflix auto play previews don’t work since app was updated a few days ago.

Same here, really hope it's fixed soon 

This message was authored by RND1 This message was authored by: RND1

Re: Netflix auto play previews don’t work since app was updated a few days ago.

And here, 'top picks' gone too! Sky sent a new q box out to me but that and refreshing it and apps has made no difference!

 

Spoke to Netflix who tell me that q box is not compatible with Netflix at the moment 😞

This message was authored by Clare9 This message was authored by: Clare9

Re: Netflix previews

Does anyone from Sky read these? I am having the same problem.  Netflix said firstly that it was my tv, then as I said they used to work that Sky doesn't show autoplay previews.  I gave up at that point and I can't bear the thought of having to ring the Sky help line

This message was authored by Breezal This message was authored by: Breezal

Re: Netflix previews

I've spoken to Sky and it appears the new build version from Netflix for Sky app has omitted the auto preview function amongst other things when they introduced the new household sharing part. Sky told me it's down to Netflix and won't be rectified until Netflix send Sky a new build version of their app which could be weeks or months off. So it's out of Sky's hands. We need to put pressure on Netflix to produce a new build version for Sky. 

This message was authored by lettice This message was authored by: lettice

Re: Netflix previews

Posted by a Superuser, not a Sky employee. Find out more

Noticing same when viewing via the Sky Q app.

No previews when hovering any content.

Go to smart Tv, using same account and all works fine.

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by lettice This message was authored by: lettice

Re: Netflix previews

Posted by a Superuser, not a Sky employee. Find out more

I've escalated this preview issue in our Superusers closed forum area to Sky, they are aware of the problem.

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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