Netflix previews

[OliverTemple]

None of the previews or mini previews are showing on Netflix ? Tried going into app but not much on there as I did it through Sky so nowhere to change preferences or anything on my profile or settings ?

[nolte]

In my experience,  I have found if Previews aren't showing on Netflix, it means there is a problem with the internet

[Breezal]

since the Netflix app updated on Sky q a few days ago I no longer see auto play previews. There is nothing to select this within app. Logged into my Netflix account online and it shows autoplay is enabled. How can you get autoplay back?

[Breezal]

I don't get Netflix previews anymore since the app was updated a few days ago and it is definitely not an internet issue. My other TV which isn't connected to Sky works fine with previews on Netflix

[Minty+dog]

Same problem here. .. can't get it to auto play previews even though set in app

[Jimbuctoo]

I have the same problem. Been through all the settings and it works on other devices.  All.very strange.

[Jim64]

Same here! If I watch Netflix on smart TV then previews auto play. If I watch it through SKY Q box, then they don't.

Anyone know If SKY & NETFLIX are working on this problem?

It's very annoying!

[Chodley]

Interesting - what makes you say the app updated a few days ago?

[Jo1711]

Same here! So annoying 🙄

[t140v]

Same here, really hope it's fixed soon 

[RND1]

And here, 'top picks' gone too! Sky sent a new q box out to me but that and refreshing it and apps has made no difference!

Spoke to Netflix who tell me that q box is not compatible with Netflix at the moment 😞

[Clare9]

Does anyone from Sky read these? I am having the same problem.  Netflix said firstly that it was my tv, then as I said they used to work that Sky doesn't show autoplay previews.  I gave up at that point and I can't bear the thought of having to ring the Sky help line

[Breezal]

I've spoken to Sky and it appears the new build version from Netflix for Sky app has omitted the auto preview function amongst other things when they introduced the new household sharing part. Sky told me it's down to Netflix and won't be rectified until Netflix send Sky a new build version of their app which could be weeks or months off. So it's out of Sky's hands. We need to put pressure on Netflix to produce a new build version for Sky. 

[lettice]

Noticing same when viewing via the Sky Q app.

No previews when hovering any content.

Go to smart Tv, using same account and all works fine.

[lettice]

I've escalated this preview issue in our Superusers closed forum area to Sky, they are aware of the problem.