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Discussion topic: NFL Programming Sound Output really quiet

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This message was authored by gss This message was authored by: gss

NFL Programming Sound Output really quiet

Noticed on the NFL Season opener on Thursday night that the sound output from the feed was very quiet, to the point where it was difficult to hear. Adverts were fine and output from other channels is fine. I have just started watching the Gameday Morning coverage and it is the same again. Please can this be sorted!


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Sky Sports NFL sound so low

Posted by a Superuser, not a Sky employee. Find out more

@Jason+Golding  It not a Sky Glass specific issue and affects Q customers also on the satellite feed, posts have been megred to the thread within whats on however customer should email Viewer Relations ViewerR@sky.uk

 

 

It's been raised to Sky in the closed forum also

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by DuarteC This message was authored by: DuarteC

Sky Sports NFL sound so low

For the third or fourth year in a row, Sky Sports NFL content shows extremely low! It's appalling the lack of good volume - still very low even when I turn it up to its maximum. It doesn't happen on any of the others channels, only with NFL live games or NFL content (Good Morning Football, PFT Live, etc). Please fix this... 

This message was authored by LiamGreenwood This message was authored by: LiamGreenwood

Re: Sky Sports NFL sound so low

Trying to watch this morning's game is ridiculous due to lack of volume on my Sky Q coverage. I then stopped the playback and deafened the neighbours as my tv volime was so high so it's just the NFL coverage.

This message was authored by DuarteC This message was authored by: DuarteC

Re: Sky Sports NFL sound so low

Yeah, I know the feeling. 

This message was authored by baldy+woolley This message was authored by: baldy+woolley

Re: Sky Sports NFL sound so low

Same problem - what are sky saying ? Nothing as usual ?

This message was authored by Jason+Golding This message was authored by: Jason+Golding

Re: Sky Sports NFL sound so low

This is likely to be an audio feed issue which will be taken from the US, it's not an issue specific to Stream or Glass. Hopefully one of the Sky employees will feed this back to sky for you. 😉

Sky Stream x 2
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gss
Topic Author
This message was authored by gss This message was authored by: gss

Re: Sky Sports NFL sound so low

It is very frustrating and as I am hard of hearing makes it almost impossible to watch.

 

This message was authored by nigea99 This message was authored by: nigea99

Re: NFL Programming Sound Output really quiet

Posted by a Superuser, not a Sky employee. Find out more

@gss wrote:

Noticed on the NFL Season opener on Thursday night that the sound output from the feed was very quiet, to the point where it was difficult to hear. Adverts were fine and output from other channels is fine. I have just started watching the Gameday Morning coverage and it is the same again. Please can this be sorted!


Hi @gss 

 

BTW We are primarily other customers here

 

Probably best to email viewerR@sky.uk

 

This message was authored by nigea99 This message was authored by: nigea99

Re: Sky Sports NFL sound so low

Posted by a Superuser, not a Sky employee. Find out more

 We are primarily other customers here so probably best to email viewerR@sky.uk

This message was authored by DuarteC This message was authored by: DuarteC

Re: Sky Sports NFL sound so low

I'm really sorry you have to endure this lousy experience. 

This message was authored by DuarteC This message was authored by: DuarteC

Re: Sky Sports NFL sound so low

Once again, full volume up in order to hear it "just ok", Sky! Please fix this, is very annoying and not in line with your usual quality. 

This message was authored by GD1 This message was authored by: GD1 Answer

Re: Sky Sports NFL sound so low

Posted by a Superuser, not a Sky employee. Find out more

@Jason+Golding  It not a Sky Glass specific issue and affects Q customers also on the satellite feed, posts have been megred to the thread within whats on however customer should email Viewer Relations ViewerR@sky.uk

 

 

It's been raised to Sky in the closed forum also

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Max1990 This message was authored by: Max1990

Re: NFL Programming Sound Output really quiet

Volume is definitely lower than any other channel. I switched between main event and NFL channel just now to compare. An issue that needs resolving. 

This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: NFL Programming Sound Output really quiet

Posted by a Sky employee

Hi All

 

Thanks again for highlighting this problem.

 

Can you tell me how things are now?

Thanks
Kev
Community Manager
This message was authored by brownysafc88 This message was authored by: brownysafc88

Re: NFL Programming Sound Output really quiet

Still terrible for me. I have an autistic son who does not deal well with loud noises so having to turn the sound up for the programming then getting blasted by the adverts/other channels is not ideal to say the least. This falls well below the service we as customers should be expecting 

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