My tv screen is locked showing a blue screen and cannot select any channels

[David7906]

This happened last Thursday and haven't had any sky channels since then 

[Annie+UK]

Which Sky System do you have?

1. Sky Plus (Sky Plus Forum)
2. Sky Q (Sky Q Forum)
3. Sky Glass & Live (Sky Glass & Live)
4. Sky Stream (Sky Stream)

[Anonymous]

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@David7906 wrote:

This happened last Thursday and haven't had any sky channels since then 

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You specifically say your "TV screen". Do you know if it's an issue with your TV or Sky device? 

If you're able, try connecting your Sky device into another TV and see if this fixes the issue. If it does, it's an issue with your TV and you will need to contact the manufacturer for this. 

If this doesn't work, try restarting your device:

1. Unplug your Sky device from the main plug (the one going into the plug socket on your wall). 
2. Wait at least 4 minutes.
3. Turn on your device 
4. Wait for the system to load fully
5. Check channel 998 (Sky+HD, Sky Q, etc.) / channel 501 (Sky Glass/Stream)
   If you see picture and hear sound, the issue is fixed.