My sky remote is not working

[Faisa]

The sky remote is not working at all

[Annie+UK]

Which Sky System do you have?

1. Sky Plus (Sky Plus Forum)
2. Sky Q (Sky Q Forum)
3. Sky Glass & Live (Sky Glass & Live)
4. Sky Stream (Sky Stream)

[Mark39]

Sky+? Sky Q? Sky Stream? Sky Glass? Have you tried restarting your Sky box?

[ZyloKai]

If you have Sky Q, you can use an app on your phone instead until you get a new remote:

https://play.google.com/store/apps/details?id=com.osfunapps.SkyRemoteUK 
Your phone needs to be on the same WiFi/network as your Sky Q device. 

Also, you can buy new remotes directly from Sky by calling them: https://www.sky.com/shop/accessories or buy one from (e.g.) Amazon: https://www.amazon.co.uk/s?k=sky+remote+control.

[Daniel0210]

@Faisa 

Hopefully, nearly a week later, you've sorted it but if you have Sky Q, after checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.