Movies

[John586]

My sky  movies has been pixelated and unwatchable for about two months

[caesarome]

@John586 

Is this with Sky Q, Glass or Stream ?

[Marlu-Nyu]

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@John586 wrote:

My sky  movies has been pixelated and unwatchable for about two months

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If on Sky Q, Sky Glass or Sky Stream, you can book an engineer by visiting: 
sky.com/help/book-tv-visit

I would suggest unplugging the device and checking all cables are securely inserted and not broken or damaged.

If you're using Sky+HD or Sky+, you will need to find a local satellite TV repair company as Sky has ceased support for these. 

[Daniel0210]

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@Marlu-Nyu wrote:
If on Sky Q, Sky Glass or Sky Stream, you can book an engineer 

@Marlu-Nyu 

I'm pretty sure that's incorrect. Steam and Glass does not come with engineer visits although Sky will obviously troubleshoot with the customer over the phone.

[Marlu-Nyu]

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@Daniel0210 wrote:

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@Marlu-Nyu wrote:
If on Sky Q, Sky Glass or Sky Stream, you can book an engineer 

@Marlu-Nyu 

I'm pretty sure that's incorrect. Steam and Glass does not come with engineer visits although Sky will obviously troubleshoot with the customer over the phone.

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Apologies, I honestly assumed this kind of support as for all Sky devices that Sky still supports.