@Gemma+skytv
I have moved your post to that thread.
As you are still having issues then try emailing the viewer relations people at Sky to let them know - viewerR@sky.uk
Make sure you let them know that this is on Sky Stream or Glass if that is what you have.
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
