This discussion topic is read only
This discussion topic has been answered
Discussion topic: Loss of subtitles on itv
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 23 Jan 2025 03:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
I have my subtitles on everything but for some reason itv is the only program that the subtitles button is OFF and no option to turn on,all other channels are fine, only started this morning, I rely on subtitles with being hearing impaired, any suggestions
Best Answers
Message posted on 30 Jan 2025 02:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Thanks everyone for commenting and making us aware of the problem.
I'm going to close this thread, now that the fault has been resolved.
Kev
Community Manager
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 23 Jan 2025 05:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Loss of subtitles on itv
What TV service do you have so is it Sky+, Sky Q, Glass or Stream ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 24 Jan 2025 01:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Loss of subtitles on itv
@Vcki wrote:I have my subtitles on everything but for some reason itv is the only program that the subtitles button is OFF and no option to turn on,all other channels are fine, only started this morning, I rely on subtitles with being hearing impaired, any suggestions
Recently, some ITV1 HD channels moved to new frequencies. This may have resulted is subtitles being removed/unavailable temporarily from ITV1 HD.
Services I use on Sky:
- Sky Q in Ireland:
- ︎Sky Signature, Sky Cinema, Sky HD, Paramount+, Discovery+ (Standard)
- Sky Ultrafast Max (Fibre Internet)
- Sky Talk (VoIP)
- Sky Mobile
- Disney+
Please treat everyone with respect. 🙂
Message posted on 24 Jan 2025 12:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Loss of subtitles on itv
Hi @Vcki
Thank you for joining the Sky Community.
We've passed these details to our Support Teams to make them aware of the problem.
You may wish to consider joining our accessibility service, here are the details of their website where you can message them directly and have a look at the services we provide 😀
Kev
Community Manager
Message posted on 24 Jan 2025 02:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Loss of subtitles on itv
@ZyloKai wrote:
@Vcki wrote:I have my subtitles on everything but for some reason itv is the only program that the subtitles button is OFF and no option to turn on,all other channels are fine, only started this morning, I rely on subtitles with being hearing impaired, any suggestions
Recently, some ITV1 HD channels moved to new frequencies. This may have resulted is subtitles being removed/unavailable temporarily from ITV1 HD.
Can't see why. A transponder move should never cause a loss of subtitles (even temporarily).
Message posted on 24 Jan 2025 08:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Loss of subtitles on itv
Hi
Havi g exactly the same problem - any cause or solution?
Message posted on 24 Jan 2025 08:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Loss of subtitles on itv
Hi
Im experiencing exactly the same problem, subtitles on all other channels fine - shortcut subtitles button showing 'off' and unable to change, but 'on' on all other channels. Tried itv 1 live tv on itv x on my phone at the same time as on the Sky glass - subtitles fine on the phone, but not on the glass. Exactly the same issue of no subtitles on itv1 on Sky puck.
Message posted on 24 Jan 2025 08:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Loss of subtitles on itv
Tried everything, seems it is not just me having the same problems with JUST ITV not allowing to "turn ON" the subtitles, all other channels fine just ITV, what can cause this or is it something you are able to help fix, we rely on subtitles when hearing impaired, I don't do bsl, please ITV we NEED this.
Also how can I connect to an employee rather than a robot when they can't pick out the problem I need help with!
I need to reduce my bill with no longer being employed due to permanent ill health, can someone help me when my text relay is not working with you!!!
Message posted on 24 Jan 2025 08:43 PM - last edited: 24 Jan 2025 08:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Loss of subtitles on itv
This forum is primarily customer-to-customer help
You could email viewerR@sky.uk (Viewer Relations Team)
or
A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):
(make sure the correct country is selected at the bottom of the page)
Message posted on 24 Jan 2025 10:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Loss of subtitles on itv
Hi
have uncovered a temporary solution if you get itv x on your tv and put on live tv I am getting subtitles on that - just watched News at Ten this way.
Message posted on 25 Jan 2025 12:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Loss of subtitles on itv
@xenon81 wrote:
@ZyloKai wrote:
@Vcki wrote:I have my subtitles on everything but for some reason itv is the only program that the subtitles button is OFF and no option to turn on,all other channels are fine, only started this morning, I rely on subtitles with being hearing impaired, any suggestions
Recently, some ITV1 HD channels moved to new frequencies. This may have resulted is subtitles being removed/unavailable temporarily from ITV1 HD.
Can't see why. A transponder move should never cause a loss of subtitles (even temporarily).
I was thinking that the move to a new transponder may be treated like a new channel? Also seems like a misconfiguration on ITV's part.
Services I use on Sky:
- Sky Q in Ireland:
- ︎Sky Signature, Sky Cinema, Sky HD, Paramount+, Discovery+ (Standard)
- Sky Ultrafast Max (Fibre Internet)
- Sky Talk (VoIP)
- Sky Mobile
- Disney+
Please treat everyone with respect. 🙂
Message posted on 25 Jan 2025 07:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Loss of subtitles on itv
Another evening of discrimination and inaccessibility. Adding this to the lack of Bluetooth connection to hearing aids and cochlear implants that I uncovered when first purchasing Sky Glass adds insult to injury. The usefulness of Sky Glass to someone with hearing issues is appalling- clearly we are so small in number and our purchasing power negligible we are not worth consideration by Sky in their development of new products.
i bitterly regret purchasing Glass and am looking forward to the day I am out of contract and can take the Glass to the dump and buy a tv and switch to Virgin.
Message posted on 26 Jan 2025 02:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Loss of subtitles on itv
I have sky stream and was able to get subtitles until few days ago now they have disappeared
Message posted on 26 Jan 2025 03:07 PM - last edited: 27 Jan 2025 10:32 AM by Samraj
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Loss of subtitles on itv
Hi
i have emailed Sky and ITV and am awaiting a reply. When, and if, I receive a reply I will post the substance of them on here. What is clear is that this is an issue now affecting a growing number of people and I find Sky and ITV's current silence on a matter they should be aware of and, be proactive with regards to, illuminating with regards to their approach to inclusion. (removed)
MODERATOR NOTE: Inappropriate content removed.
Message posted on 26 Jan 2025 06:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Loss of subtitles on itv
I have lost subtitles from ITV for 4 days now. I have it on all other channels.
I have a hearing problem and need subtitles. I've tried switching everything off and back on ( I have Sky glass ) but it won't reinstate the subtitles. Sky said to contact Itv
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page