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Discussion topic: Is satellite TV dying?

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This message was authored by Mark39 This message was authored by: Mark39

Re: Is satellite TV dying?

Posted by a Superuser, not a Sky employee. Find out more

@Ev71 wrote:

 

 

It seems Sky aren't quite ready for people to proactively switch to Stream just yet.


You just need to call.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Is satellite TV dying?

Posted by a Superuser, not a Sky employee. Find out more

@Ev71 wrote:

 

Got to the end and got an error page saying because I have SkyQ, I can't have Stream.

 


The complication is that subscribers who are within a minimum contract term on Q cannot move to the monthly rolling Stream contract, and a discussion is required with the Sales advisors.

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This message was authored by Ev71 This message was authored by: Ev71

Re: Is satellite TV dying?

I'd much rather do things online than be stuck in a 30 min phone queue, although I suspect I'll have to do that to cancel.

 

If Sky can't allow an expiring contract holder to change their options without calling someone (and invariably dealing with someone offshore at least initially) then I would question their commitment to keeping an existing customer.

 

Virgin have given me a good deal online. Might be easier just to accept that deal.

This message was authored by oj01 This message was authored by: oj01

Re: Is satellite TV dying?

Posted by a Superuser, not a Sky employee. Find out more

@Ev71 wrote:

 

Virgin have given me a good deal online. Might be easier just to accept that deal.


Maybe, but you would still need to call Sky to cancel. 

 

Incidentally, I called Sky twice last week and was connected immediately after going through the security questions. No queue at all. 


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This message was authored by xenon81 This message was authored by: xenon81

Re: Is satellite TV dying?


@Ev71 wrote:

I'd much rather do things online than be stuck in a 30 min phone queue, although I suspect I'll have to do that to cancel.

 

If Sky can't allow an expiring contract holder to change their options without calling someone (and invariably dealing with someone offshore at least initially) then I would question their commitment to keeping an existing customer.

 

Virgin have given me a good deal online. Might be easier just to accept that deal.


Virgin are unfortunately the same for existing customers, you need to call to make changes or add things like Virgin Stream to your account. And with VM you're up against far, far worse customer service than Sky: 

https://www.bbc.co.uk/news/technology-68093374

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