I have purchased now sky Tv but can’t get it on my my Tv using a now box

[Michaeldup]

I can get sports on one laptop only.I have a Tv and have connected my now box to it but it doesn't recognise my membership ( I have downloaded the new software) . I have a new laptop and when I go into the downloaded app I am also not recognised as a member. I have already missed one day of the Test Match trying to speak to someone on the phone to sort out what is going on.  Please help

[GD1]

If this isn a Now TV device you'll need to contact support at Now TV  https://help.nowtv.com/

To get in touch with Now TV see https://help.nowtv.com/article/how-to-contact-now

As this is'nt  Sky stream issue your post has been moved, Sky stream is a different service from Sky themselve.