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Discussion topic: I cannot watch Sky Portrait Artist of the Year 23 keep getting message I have to upgrade package

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This message was authored by Suz88 This message was authored by: Suz88

I cannot watch Sky Portrait Artist of the Year 23 keep getting message I have to upgrade package

I cannot watch POOFY as I keep getting a message saying I have to upgrade Help please

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I cannot watch Sky Portrait Artist of the Year 23 keep getting message I have to upgrade package

Posted by a Superuser, not a Sky employee. Find out more

@Suz88 

What channel are you trying to watch it on? Are you trying to watch it in HD without a HD add-on? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Suz88
Topic Author
This message was authored by Suz88 This message was authored by: Suz88

Re: I cannot watch Sky Portrait Artist of the Year 23 keep getting message I have to upgrade package

I was clicking on Sky Arts - I don't have HD

This message was authored by nigea99 This message was authored by: nigea99

Re: I cannot watch Sky Portrait Artist of the Year 23 keep getting message I have to upgrade package

Posted by a Superuser, not a Sky employee. Find out more

@Suz88 wrote:

I was clicking on Sky Arts - I don't have HD


Assuming you are trying to download -& watch,  you, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

Suz88
Topic Author
This message was authored by Suz88 This message was authored by: Suz88

Re: I cannot watch Sky Portrait Artist of the Year 23 keep getting message I have to upgrade package

Thank you but SD is already ticked...

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