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Discussion topic: I can no longer access My5 on my TV

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This message was authored by: Eileen30

Message posted on ‎21 Nov 2024 04:10 PM

I can no longer access My5 on my TV

I have lost access to My5.  Happened just recently

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎21 Nov 2024 04:14 PM

Re: I can no longer access My5 on my TV

Posted by a Superuser, not a Sky employee. Find out more

@Eileen30  On your TV or stream puck as you've posted within the stream forum.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Eileen30

Message posted on ‎21 Nov 2024 04:52 PM

Re: I can no longer access My5 on my TV

On my TV. (What is the puck? Not at all techy minded, apologies)

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This message was authored by: MarkGoldsmith

Message posted on ‎21 Nov 2024 05:11 PM

Re: I can no longer access My5 on my TV

Posted by a Superuser, not a Sky employee. Find out more
@Eileen30 wrote:

On my TV. (What is the puck? Not at all techy minded, apologies)

The puck is the small sky box used for Sky Stream.

 

What Sky TV service do you have Sky Q, Sky Glass or Sky Stream?

 

Sky Stream and Sky Broadband customer

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This message was authored by: GD1

Message posted on ‎21 Nov 2024 06:05 PM - last edited: ‎21 Nov 2024 06:08 PM

Re: I can no longer access My5 on my TV

Posted by a Superuser, not a Sky employee. Find out more

@Eileen30  Post has been moved as the forum you posted in is for Sky Stream puck issues, not non Sky related TV app issues as you posted.  If it's the TV app and you're not using a Sky Box then you need to check your TV manual to sort out the my5 app as Sky don't provide support for other manufacturers products only their own products.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎17 Mar 2025 11:07 PM

Re: I can no longer access My5 on my TV

Great use of ChatGPT.👍

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