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Discussion topic: Error with selecting Upgrade for Sky Cinema

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This message was authored by NellyGO This message was authored by: NellyGO

Error with selecting Upgrade for Sky Cinema

Hi, when I select the "Upgrade now" option for Sky Cinema, I get an error message "Sorry but we are having technical difficulties" and to call 0818..... or start again. 
Has anyone come across this issue?

Thanks. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Error with selecting Upgrade for Sky Cinema

Posted by a Superuser, not a Sky employee. Find out more

Are you trying to do this online or via your Sky box/equipment ?

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NellyGO
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This message was authored by NellyGO This message was authored by: NellyGO

Re: Error with selecting Upgrade for Sky Cinema

Hi - tying to do online.  I have a Sky+ box and TV essential package. 

This message was authored by caesarome This message was authored by: caesarome

Re: Error with selecting Upgrade for Sky Cinema

Posted by a Superuser, not a Sky employee. Find out more

@NellyGO wrote:

and TV essential package. 


That might be why you can't upgrade as I believe you have to have the Sky Signature package before you can add Sky Movies to it, Signature would replace the Essentials package you have.

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NellyGO
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This message was authored by NellyGO This message was authored by: NellyGO

Re: Error with selecting Upgrade for Sky Cinema

Thanks - I might give Sky a call to find out.

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