Disruption of my viewing by extra unwanted comments

[Genki]

Recently every programme has had idiotic extra comments during the programme watched, such as the person smiles as he walks out of the door. The surgeon picks up an instrument. [content removed] Disrupting the very few programmes I DO WANT TO WATCH !!!!

Moderator note: language removed

[Daniel0210]

@Genki 

Without knowing what you were watching we (customers like you) can't really comment on your views.

[nolte · Accepted solution]

Hi @Genki 

It sounds to me that someone in your household has in mistake put on 'audio description' on the TV.

To undo this, I think press the button below the 9 and follow the instructions on screen to turn off the 'audio descriptions'

[caesarome]

@Genki 

It sounds like you have audio description turned on so to turn it off press the help button on your remote.

[TimmyBGood]

@Genki 

https://en.wikipedia.org/wiki/Audio_description 

[Genki]

Thanks for the info but it only says now to put it on, which I have never done, not how to turn it off.

[nolte]

Could you give an example of what programmes this is happening on and what stations they are on?

[Genki]

Every programme, every station !

[caesarome]

Have you turned audio description off as advised to ?

[Genki]

Yes, as I said it only says now to turn it on, not off.

[caesarome]

What box do you have Sky+ or Sky Q ?

[oj01]

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@Genki wrote:

Yes, as I said it only says now to turn it on, not off.

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@Genki Try turning it on, Save it, then turn it off, Save it. 

[Genki]

Previously stated.

[Mark39]

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@Genki wrote:

Previously stated.

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Where?

[Annie+UK]

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@Genki wrote:

Previously stated.

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Not in this thread !!!!