Disney+ app freezing & turning off

[Carameline]

Can anyone help? Over the last 2 months, when we have accessed the Disney+ app via Sky, as we're watching something, it freezes, buffers and sometimes goes to black screen. We have had no changes to our equipment or Internet connection. Can anyone at Sky support us please? Thanks.

[Tom-W19]

Hi @Carameline 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147