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Discussion topic: Discovery plus limited access

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This message was authored by Sonyarita This message was authored by: Sonyarita

Discovery plus limited access

Discovery plus limited access. How do you watch full content as it keeps saying to upgrade the membership. I thought full access to app was included?


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Discovery plus limited access

Posted by a Superuser, not a Sky employee. Find out more

When you go to manage account is the discovery app it should say the subscription type is "provided by sky" or something along that line.

 

it sounds like you may need to try and relink.

 

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by nolte This message was authored by: nolte

Re: Discovery plus limited access

Posted by a Superuser, not a Sky employee. Find out more

@Sonyarita 

what are you trying to watch?

 

the tnt sports isn't included in the free content

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ROI sky Q Customer
Sonyarita
Topic Author
This message was authored by Sonyarita This message was authored by: Sonyarita

Re: Discovery plus limited access

TLC - 90 day fiance

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Discovery plus limited access

Posted by a Superuser, not a Sky employee. Find out more

Have you tried logging in to discovery plus on another non-Sky device and check to see if the show plays.

 

if it does you need to reboot your Sky device. 

1. out it into standby mode

2. turn it off at the plug

3. wait at least 30 seconds

4. turn it back on at the plug

 

 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


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Sonyarita
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This message was authored by Sonyarita This message was authored by: Sonyarita

Re: Discovery plus limited access

Hiya, I rebooted and it's the same. I don't think it's linked with Sky but not sure how's they connect. The app doesn't play it either without paying for subscription. I think it's not linked. I had to create an account to set up but there's no option to link it to sky. Appreciating all the advice! I'm just stuck 😕

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Discovery plus limited access

Posted by a Superuser, not a Sky employee. Find out more

When you go to manage account is the discovery app it should say the subscription type is "provided by sky" or something along that line.

 

it sounds like you may need to try and relink.

 

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Discovery plus limited access

Posted by a Superuser, not a Sky employee. Find out more

I had the exact same issue, the first time it didn't link properly and discovery cancelled the subscription dispite it still saying "provided by Sky" in the account type.

 

going through the linking the second time got it to work successfully.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

Sonyarita
Topic Author
This message was authored by Sonyarita This message was authored by: Sonyarita

Re: Discovery plus limited access

@MarkGoldsmith 

 

Thank you! It's linked now! I couldn't get into sky store but after rebooting I followed that last link and now it works! 

thank you so much 🙏

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