Discovery+ contact your provider issue

[Steven851]

Ok I'll try make this make sense. So I have discovery+ which you get free with sky but last night I wanted to watch UFC 300, and i was looking for like a day pass for TNT sports but they only do 1 month passes at £30 Which you then need to download Discovery+ to sign in and watch on your mobile but after paying and logging in and trying to watch ufc I was met with the message about contacting my provider and after digging deeper, because I used the same email for Sky and discovery plus. It seems to have linked my account to the basic sky package discovery+ even though I done it separately on discovery's website and paid for the premium subscription .....hope this makes sense so far.....So basically I can't actually use the Discovery+ premium subscription and I've paid £30 for nothing as it stands.

can sky remove the discovery+ from my sky account so I can use the premium subscription I paid for or is this a Discovery+ issue? 

many thanks 

Steven

[MarkGoldsmith]

It's quite possible you need to contact discovery + to remove the link to your Sky account as it's the discovery + account which says the billing is done via Sky and Sky won't have access to your discovery plus account.

[best+of+the+best]

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@Steven851 wrote:

Ok I'll try make this make sense. So I have discovery+ which you get free with sky but last night I wanted to watch UFC 300, and i was looking for like a day pass for TNT sports but they only do 1 month passes at £30 Which you then need to download Discovery+ to sign in and watch on your mobile but after paying and logging in and trying to watch ufc I was met with the message about contacting my provider and after digging deeper, because I used the same email for Sky and discovery plus. It seems to have linked my account to the basic sky package discovery+ even though I done it separately on discovery's website and paid for the premium subscription .....hope this makes sense so far.....So basically I can't actually use the Discovery+ premium subscription and I've paid £30 for nothing as it stands.

can sky remove the discovery+ from my sky account so I can use the premium subscription I paid for or is this a Discovery+ issue? 

many thanks 

Steven

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Wouldn't it be easier just to change your email address what you used when you signed up for  Discovery+Premium @Steven851