COMPLETLY FED UP WE CANT GET ANY HELP. YOU WONT PROVIDE US WITH A PHONE NUMBER OR GIVE A BOKKLET WEN

[KATYANN49]

SUDENLY WE CANT SAY WHICH CHANNEL WE WANT , IT SAYS ON SCREEN WE ARNT CONECTED TO BROADBAND, WHICH WE HAVE BEEN CONECTED TO SINCE WE GOT SKY , ALSO WE NOW HAVE SOMEONE TALKING OVER PROGRAMS TELLING US WHATS HAPPENING , WHOS THERE ETC 

[KATYANN49]

ITS DISGUSTING THAT YOU CANT RING COSTOMER SERVICES WEN YOU NEED HELP. YOU TAKE OUR MONEY BUT YOU HAVE NO RESPECT FOR US . YOU SHOULD BE TOTALY ASHAMED OF THE WAY YOU TREAT YOUR COSTOMERS VIRGIN IS NO GOOD BUT IM REALY THINKING THAT I WOULD BE BETTER GOING BACK TO THEM 

[63johnw]

What happens when you call on 150 @KATYANN49  that's how I talk to CS ?

[Daniel0210]

@KATYANN49 

You are just shouting (posting in all capitals) to other customers here. So start by explaining which TV platform you have and go from there. 

[caesarome]

@KATYANN49 

Havr you tried turning your TV and Broadband router off and the mains then turning them back on again a few minutes later ?

[TimmyBGood]

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@KATYANN49 wrote:

 ALSO WE NOW HAVE SOMEONE TALKING OVER PROGRAMS TELLING US WHATS HAPPENING , WHOS THERE ETC 

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Which indicates you've inadvertently activated the Audio Description (AD) accessibility feature on whichever Sky television platform you're shouting about.

To switch it off again, follow the instructions in the relevant section here:

https://www.sky.com/help/articles/enabling-audio-description 

[Marlu-Nyu]

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@KATYANN49 wrote:

SUDENLY WE CANT SAY WHICH CHANNEL WE WANT , IT SAYS ON SCREEN WE ARNT CONECTED TO BROADBAND, WHICH WE HAVE BEEN CONECTED TO SINCE WE GOT SKY , ALSO WE NOW HAVE SOMEONE TALKING OVER PROGRAMS TELLING US WHATS HAPPENING , WHOS THERE ETC 

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I found this: https://viewersvault.com/Contact_information_for_Sky_(United_Kingdom_and_Ireland)
It has the contact information for Sky.