Apple Tv won’t connect

[BB42]

Hi all I hadn't noticed the app on my sky puck wasn't working but assumed there was/is a issue with sky Puck.

tonight i couldn't get on apple on my tv app but after a bit of messing around I found that I had to sign out completely and sign back in and start again and this worked.

but on the Puck I cannot do this but I think if I could it may work because it's all working now on my tv.

Maybe if they log us all out and we sign back in this may work ? 

[zoobidoo]

See Post 157 and the steps listed - worked for me and many others a couple of days ago. Have you tried this? 

[Gadgergoosw]

Yes - still doesn't work 

[IanD1711]

We didn't create this problem so we shouldn't have to fix it ourselves. We are not all tech savvy. I tried following instructions and it dit work for me. It's only through Sky Q that it's not working so Sky should sort it out!