Apple Tv won’t connect

[badgerz]

can we please have a direct answer from a sky representative on this matter . one that doesn't blame user error.    it's obvious apple has had a bad update.  I like to fix it WITHOUT having to delete the data of every app.    I'll just switch to apple t.v firstick if that's the case. 

seems a bit counter productive to do this however.   

@PandJ2020 please help. I know your good at this stuff. 

[2Bob55]

Same ,done app refresh to solve Netflix issue now can't connect Apple TV to the streaming puck. I've now given myself another problem I didn't have 😳

[MBH21]

Had this issue since Friday I've reset the apps on the sky Q Box and done all the other fixes already suggested in this thread to no avail. All I wanted to do was watch F1 SKY Sort it out is hell of a frustrating. 

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you for bringing this problem to our attention, and we're sorry for any inconvenience. Thank you to @stereohaven for tagging us.

We've raised this issue with our support teams, who will work with Apple on a solution.  As soon as we know more, we'll update everyone.

In the meantime, I'm going to mark this post as the answer, so everyone has access to the most recent information.

[Headbrewer]

Thanks Kev for taking an interest in solving this problem which is affecting so many people.

But why have Sky done nothing or responded to this issue for the past 3 days? Both Sky & Apple telephone technical support have been inundated by calls.

[Bremstella]

I just checked still no Apple 

[Rewmer]

Same problem here - Sky Glass TV and Puck as off last night, no connection.

[AndrewJohnson1]

Mine has not resolved. Why can't I speak to an advisor at Sky and get help

[Jan1589]

Same here/. Tried everythingg

[Hutch9]

My Apple TV app on skyq is not working, we were watching a programme then when it finished we came out of the App and on going back in it a few minutes later it is displaying 'Could Not Connect to Apple TV', this has been 3 days now.  I've done a 001 app reset but still nothing, who do I contact, Sky or Apple? 

[Worldie73]

Anyone else having problems with Apple App on Sky. Not connecting. Very very annoying. Benn like this for 3 days.

[Baldwin+J]

The Apple TV APP on sky Q is not working all other apps work and apple is fine on my other devises . 

[Daniel0210]

@Baldwin+J 

I have moved your post into a thread already discussing this issue.

[Headbrewer]

Daniel0210 - where is the other thread that you have moced some messages to?

[Daniel0210]

---

@Headbrewer wrote:

Daniel0210 - where is the other thread that you have moced some messages to?

---

@Headbrewer 

This one. The post I moved was originally in a thread of its own so was moved here to prevent duplication of replies.