Access to craft channels, particularly 670

[martyn50]

We have a standard Sky product and dish and Sky box.  We used to be able to access craft channels, in particular 670, but these have recently not been accessible (it says that the satelite box is not getting a signal).  Has something changed or ????

[GD1]

@martyn50  Your post has been moved from the accessibility forum as your issue is unrelated to Sky's accessibiity services.

If your box shows it's not getting a satellite signal then the issue is with your dish, if you have Sky+/Sky+HD these boxes are no longer supported by Sky so would need to either obtain the services of an independent dish installer or upgrade to Sky Q

[Daniel0210]

@martyn50 

And if you have Sky Q (you haven't said), if you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.