Can't see Sky bill on Sky.com

[Chris27111]

I cant seem to view my bills online. They all say £0. Is anyone else having this problem? Thanks

Moderator note: edited subject to match the topic.

[caesarome · Accepted solution]

Have you tried viewing them via the MySky app on a mobile or via your Sky+ or Sky Q box:

https://www.sky.com/help/articles/manage-your-bills-and-payments

If you have tried these other ways and they also say £0 for your next bill you will have to contact Sky if your next bill is due soon:

https://contactus.sky.com/uk/account-billing/bills-payments

[Chris27111]

Thanks I will try the app 

[Ado]

Hi @Chris27111 were you able to view you bill in the App and are you still having issues online? Would be interested to help if there are still issues for you

[Chris27111]

Yes I was able to view my bill using the app, thanks 

[B-Ti+78]

I have been charged £15 for a premium visit!!! I was told that all I had to do was pay £10 upfront and then sky would do the rest. I didn’t agree to it. Sky came on a Sunday morning because it suited them. I’m disgusted 

[Mark39]

@B-Ti+78 have you raised this as a complaint with Sky?

[tfeb]

Hi Chris,

Sorry to hear you're having problems viewing your Bill online.

I'm going to dm you shortly and ask you for a few details that will hopefully help us to get to the bottom of this,

Thanks

Eddy

[majorsingh]

my sky bill not loading

[caesarome]

That doesn't tell us much @majorsingh so how are you trying to access your bills, vua the MySky app, your sky box or via your online account at sky.com and if it is the later have you tried using a different web browser ?

[Med999]

Hi dear 

I have same issue can't see my bill online . I ring customer service told me we don't know what s the prb . 

when to sky , the man try it on sky laptop (company) same thing , can't see it . 

[Asakurash]

Hello, 

Trying to access my bill with Sky as I'd like to pay it ahead of it's usual date of the 10/1/2020. Want to make sure bills are paid before personal expenses. Usually I can just open my bill online and pay it and it's done. But lately, it just infinitely loads my bill and never actually loads it. My default browser is Chrome but I've tried using Edge and Firefox to no success. Cleared my cache and reset my router with full PC restart and that didn't do the trick either. I'd appreciate getting assistance on this matter.

[caesarome]

Will it load if you use the MySky app instead ?

[Med999]

I did try the app it s still not working. Still can't see my bill . 

[caesarome]

Then all you can do is to report this to Sky support.