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Order tracking - Server error

Runner
Posts: 4
Post 1 of 9
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Order tracking - Server error

Placed an order recently, logged on to sky.com website to track my order, when clicking on track my order a blank page opens with server error in top left corner - please fix this ASAP.

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Oracle
Posts: 38,577
Post 2 of 9
347 Views

Re: Order tracking - Server error

Try clearing your cookies etc or a different browser.

Runner
Posts: 4
Post 3 of 9
318 Views

Re: Order tracking - Server error

Tried that a few times and a few different browsers and devices.  Website needs fixing.  Please sort the problem out.

Oracle
Posts: 19,238
Post 4 of 9
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Re: Order tracking - Server error

For your information, mark does not work for sky!

Annie I DO NOT work for sky!


Sky Customer since 1989, Sky forum Oracle since 2012, Sky+HD user, Public beta tester for Sky, Apple & Microsoft, Computer analyst/programmer, Web designer, Xbox One X Gamer, I love technology, my main viewing is with YouTube & Twitch

when posting your issue could you please include ALL the steps you have gone through to try and fix the issue so that people do not have to waste time suggesting things you have already tried, also be as detailed as possible with the information you provide as there can never be too much, thanks

Runner
Posts: 4
Post 5 of 9
305 Views

Re: Order tracking - Server error

Thank you for info.  Can someone help here that works for Sky?

Oracle
Posts: 19,238
Post 6 of 9
300 Views

Re: Order tracking - Server error

This forum is primarily customer-to-customer help, you could try contacting Sky by phone or social media 

Annie I DO NOT work for sky!


Sky Customer since 1989, Sky forum Oracle since 2012, Sky+HD user, Public beta tester for Sky, Apple & Microsoft, Computer analyst/programmer, Web designer, Xbox One X Gamer, I love technology, my main viewing is with YouTube & Twitch

when posting your issue could you please include ALL the steps you have gone through to try and fix the issue so that people do not have to waste time suggesting things you have already tried, also be as detailed as possible with the information you provide as there can never be too much, thanks

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Runner
Posts: 4
Post 7 of 9
287 Views

Re: Order tracking - Server error

OK thanks.

Staff
Staff
Posts: 130
Post 8 of 9
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Re: Order tracking - Server error

Hi @Rudolph7 apologies you are having issues. I'll get someone to DM you to get more info and hopefully help, if they haven't already.
Staff
Staff
Posts: 130
Post 9 of 9
137 Views

Re: Order tracking - Server error

Hi @Rudolph7 Thanks for raising this. We were able to replicate the error you were seeing and have put a fix in place, so hopefully should all work for you now. Thanks again for letting us know and apologies for any inconvenience.
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