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Order tracking - Server error

Runner
Posts: 4
Post 1 of 16
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Order tracking - Server error

Placed an order recently, logged on to sky.com website to track my order, when clicking on track my order a blank page opens with server error in top left corner - please fix this ASAP.

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Oracle
Posts: 39,289
Post 2 of 16
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Re: Order tracking - Server error

Try clearing your cookies etc or a different browser.

Runner
Posts: 4
Post 3 of 16
1,221 Views

Re: Order tracking - Server error

Tried that a few times and a few different browsers and devices.  Website needs fixing.  Please sort the problem out.

Oracle
Posts: 19,614
Post 4 of 16
1,217 Views

Re: Order tracking - Server error

For your information, mark does not work for sky!



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Runner
Posts: 4
Post 5 of 16
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Re: Order tracking - Server error

Thank you for info.  Can someone help here that works for Sky?

Oracle
Posts: 19,614
Post 6 of 16
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Re: Order tracking - Server error

This forum is primarily customer-to-customer help, you could try contacting Sky by phone or social media 



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Runner
Posts: 4
Post 7 of 16
1,190 Views

Re: Order tracking - Server error

OK thanks.

Staff
Staff
Posts: 136
Post 8 of 16
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Re: Order tracking - Server error

Hi @Rudolph7 apologies you are having issues. I'll get someone to DM you to get more info and hopefully help, if they haven't already.
Staff
Staff
Posts: 136
Post 9 of 16
1,040 Views

Re: Order tracking - Server error

Hi @Rudolph7 Thanks for raising this. We were able to replicate the error you were seeing and have put a fix in place, so hopefully should all work for you now. Thanks again for letting us know and apologies for any inconvenience.
Runner
Posts: 1
Post 10 of 16
848 Views

Re: Order tracking - Server error

It's still saying server error for me

Camera Operator
Posts: 426
Post 11 of 16
833 Views

Re: Order tracking - Server error


@mas12981 wrote:

It's still saying server error for me


Me too, see my post elsewhere.

Camera Operator
Posts: 426
Post 12 of 16
784 Views

Re: Order tracking - Server error


@TechmanagerMal wrote:

@mas12981 wrote:

It's still saying server error for me


Me too, see my post elsewhere.


Working now but showing old information about a Service Call not the one I had today?

All OK on MySky App though.

 

Runner
Posts: 1
Post 13 of 16
636 Views

Re: Order tracking - Server error

What product have you ordered that you are trying to track? 

Camera Operator
Posts: 426
Post 14 of 16
613 Views

Re: Order tracking - Server error


@TheOnlyTom wrote:

What product have you ordered that you are trying to track? 


If your asking me - an Engineer visit this time and last time to cancel on the first and check it was scheduled on the latest, as I said all OK on Mysky.

Camera Operator
Posts: 426
Post 15 of 16
547 Views

Re: Order tracking - Server error


@Ado wrote:
Hi @Rudolph7 apologies you are having issues. I'll get someone to DM you to get more info and hopefully help, if they haven't already.

It rarely works for me on sky.com but is OK on mysky, currently not working on sky.com - try again later or if it continues contact us.

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