Black friday deal will not load on sky app or website...

[Jg88]

If i sign in and try and upgrade via deals and offers it spits out error messages or takes me to a completely different page altogether. I want to take advantage of the discointed sky cinema offer of £8 (black friday deals) so i cancelled the sky cinema subscription that was in place already. I now cant get the offer to load. I want to take advantage of whole home, uhd and the ad skipping offers aswell. I am using sky stream. I am unsure of how to get in touch with a human? Thanks Jake

[AidanT83]

Hi Jake

I had the same problem yesterday, I spoke to customer services and they said it was a known issue but they were unable to add Sky Cinema manually to my account at the discounted price. However they said if you go into the movies section on the Sky Stream homepage you can upgrade at the discounted price there. I checked and it does seem to work that way.

Hope this helps